OnSite Team Lead - Silverdale, WA

Stryker; Seattle (WA); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Critical illness insurance

Accident insurance

Hospital indemnity insurance

Wellbeing program

Tobacco cessation program

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

401(k) plan

Employee Stock Purchase Plan (ESPP)

Life and AD&D insurance

Short-term disability insurance

Job summary

Stryker seeks a team-oriented leader to optimize surgical procedures, preoperative and postoperative equipment management, and hospital account interactions. You will guide daily operations, coordinate with cross-divisional teams, and ensure OR efficiency while driving customer satisfaction.

Responsibilities include onboarding new hires, leading program activities, and managing billing processes. Strong communication and interpersonal skills are essential for success in this role.

Qualifications

• Basic computer skills including Microsoft Office.
• Strong verbal and written communication.
• Interpersonal skills required.

Responsibilities

• Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
• Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
• Manages charge sheets and billing for account.
• Onboard new employees and lead Program Management activities within account.
• Lead hospital huddles and participate in CE webinars to support team development.

Skills

Communication

Interpersonal skills

Microsoft Office

Job description

BASIC FUNCTION

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Guides day-to-day operational support to account. Serves as point person for team.

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Guides day-to-day operational support to account. Serves as point person for team.

Essential Functions:

Area of Impact:

Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. Individual work has impact on team and other groups. Leads Tier 1 huddles. Actively participates in and as needed, leads hospital huddles. Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction. Manages charge sheets and billing for account.

Business Expertise:

Solid understanding of critical metrics and their impact on the business and customer relationship. Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.

Functional Knowledge:

Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience. Provides in-service training at the request of the customer. Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement. Responsible for onboarding new employees. Functional knowledge of SPD & OR. Significant understanding of surgeon preference. Manages and coordinates Stryker and customer onboarding and compliance requirements for team. Good understanding of Joint Commission requirements and managing that for the team and account.

Interpersonal Skills:

Information exchange requiring tact and diplomacy. Consistently facilitates and leads team building activities and actively participates. Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.

Leadership:

Allocates work as a team leader; may check on quality/completion. Attends and participates in several CE webinars throughout the year. Actively partners with Supervisor, SOA, ROSS, and Training team to onboard new hires. Serves as mentor to newer specialists in the area. Assists with writing and delivering corrective action and common annual review. Drives onboarding for new hires. Serves as a resource for team and drives day-to-day engagement, performance and activities. Leads Program Management activities within account.

Nature of Impact:

Direct impact by ensuring the quality of the task/services/information provided by self and others. Main point of contact for team account. Proactively communicates out to appropriate stakeholders specific account information.

Problem Solving:

Actively provides ideas to refine tools or process. Provides implementation and coverage support if/when practical. Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.

Physical Requirements

• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.

Mental Requirements

• Excellent analytical skills.
• Excellent interpersonal skills.

Skills/Experience Required

Qualifications:

• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and

Organizational Skills Are Essential.

• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent equipment problem-solving skills.

$32.22 - $44.57 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.