Onsite Support Technician - Freeport, TX

AVI-SPL; Freeport (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

AVI-SPL in Freeport, TX seeks an Onsite Support Technician to partner with customers and internal teams to deliver on-site AV support and a world-class service experience.

You will set up conference spaces, perform maintenance, troubleshoot A/V systems, travel to client sites, and provide end-user training while adhering to safety standards.

The ideal candidate has 1–3 years in AV/videoconferencing support, a high school diploma (Bachelor's preferred), and proficiency with MS Office and Teams.

Qualifications

• Valid driver's license and ability to travel to client sites.
• High School diploma or equivalent required; Bachelor's degree preferred.
• One to three years' experience in AV/videoconferencing support.
• Installation and Audio-Visual experience.

Responsibilities

• Set up and breakdown of conference spaces.
• Perform preventative maintenance.
• Provide timely and quality support tasks.
• Field service support of network devices.
• Travel to client sites as required.
• Set up and troubleshoot A/V systems.
• Provide documentation and end-user training.
• Monitor consumables and ensure replacement orders.
• Support Corporate Video Events.
• Create, review and update incoming Tririga and ServiceNow cases for the Freeport AV team.

Skills

Customer service

Communication

Teamwork

Multitasking

MS Office

MS Teams

Safety awareness

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Valid Driver's License

Tools

A/V equipment setup

Job description

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Who Are We

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, including award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a strong team and an inclusive, diverse workplace.

What You'll Do

The Onsite Support Technician partners with customers, management, global helpdesk, and SIG teams to provide on-premises support with the goal of delivering a world-class customer service experience.

Day-To-Day Responsibilities

• Set up and breakdown of conference spaces
• Perform preventative maintenance
• Provide timely and quality support tasks
• Field service support of network devices
• Collaborate with internal and external teams
• Adhere to local safety standards
• Provide documentation and end-user training
• Setup and troubleshoot A/V systems
• Travel to various job sites as required
• Create, review and update incoming Tririga and ServiceNow cases for the Freeport AV team.
• Monitor consumables used on AV tasks and projects and ensure accurate replacement orders are placed.
• Support Corporate Video Events
• Perform additional duties as assigned.

What We Are Looking For

• Ability to work effectively with clients at all organizational levels, demonstrating professionalism and strong customer-service orientation.
• Collaborative, team-focused mindset with a positive and proactive attitude.
• Strong verbal and written communication skills.
• Ability to use hand and power tools safely
• Ability to climb ladders and lift equipment
• Ability to work independently and meet deadlines
• Ability to multitask, manage competing priorities, and interpret work requests accurately.
• Proficiency with Microsoft Office applications and Microsoft Teams.

Education And/or Experience

• Valid Driver's License
• High School Diploma or equivalent
• Bachelor's Degree, preferred
• Flexibility to work after hours/weekends
• One to three years' experience in AV/videoconferencing support
• Installation and Audio-Visual experience

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

Direct Reports

• This role does not have a direct report

Work Hours

AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected

VEVRAA Federal Contractor

Please Check The Appropriate Statement

__________I am capable of performing the essential duties and responsibilities of this job. No accommodations are needed at this time. I understand if this changes, I will notify my supervisor in writing.

__________I need the following accommodations to perform the essential duties and responsibilities of this job:

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

I have read and understand the above and have been given the opportunity to ask questions.

_____________________________________________ _________________________

Employee Signature Date

_____________________________________________ __________________________

Supervisor Signature Date