Onsite Support Specialist - Atlanta, GA

Olympus Corporation; Lawrenceville (GA); Vor Ort; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

401(k) match

Medical/Dental/Vision

Vacation & Sick Time

Parental Leave

Paid Holidays

On-site Childcare

Café & Fitness Center

Annual Bonus

Zusammenfassung

Olympus America is seeking a field service professional to provide on-site support for Olympus medical equipment in operating rooms and other departments. You will install, train staff, troubleshoot, and manage equipment to ensure safe, reliable operation.

The role requires travel up to 20% annually, strong electronics & audiovisual knowledge, excellent communication, and a proactive, self-starting attitude. Benefits include competitive salary, 401(k) match, and comprehensive health coverage.

Qualifikationen

• Associates degree or equivalent relevant experience required.
• Relevant job history will be considered.
• Minimum of 1 year of related equipment experience/knowledge in electrical engineering biomedical engineering nursing computer science or related discipline required.
• Solid working knowledge of electronics and audiovisual equipment.
• Basic computer skills including Microsoft Office; strong verbal and written communication skills.
• Must be comfortable with public speaking; delivering in-service/demonstrations to a group.
• Must possess a high degree of self-reliance, initiative and creativity.
• Excellent work ethic; proven self-starter with strong time management and independent judgment.
• Willingness to learn, grow, and apply feedback.
• Dedicated to delivering superior customer service.
• Ability to coordinate multiple activities and marshal resources.

Aufgaben

• Assist Olympus personnel with installation of equipment.
• Coordinate schedules with audiovisual providers and boom manufacturers for installation.
• Set-up and break-down of plug & play video tower/system equipment per IFU.

Kenntnisse

Electronics

Audiovisual

Public speaking

Time management

Self-starter

Communication

Ausbildung

Associate degree or equivalent

Jobbeschreibung

Workplace Flexibility: Field

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Working Location: Georgia, Atlanta

Workplace Flexibility: Field

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

This is a project based position that is dependent upon the length of our customer contracts. The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment providing basic trouble shooting and provides training for proper care and handling of Olympus equipment.

Job Duties

• Assist Olympus personnel with the installation of equipment.
• Coordinate schedules with audiovisual providers and boom manufacturers for installation.
• Set-up and break-down of plug & play video tower/system equipment according to IFU instructions.
• Provide in-servicing sessions for operation room personnel on Olympus equipment regularly based on staff needs Provide clinical equipment management support on all Olympus equipment(pre intra & post OP).
• Evaluate and resolve equipment malfunctions as necessary.
• May include basic electronic troubleshooting Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage loss wear and tear etc.
• Perform routine maintenance on the equipment including pre-use inspection evaluation of equipment malfunction as necessary and periodic functionality testing to proactively prevent issues during operation Work with Customer to schedule inspection repair and/or replacement of equipment when damaged worn and lost etc.
• Follow procedures to notify track and report lost or damaged equipment Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment Monitor and if requested reasonably report the Customer's Olympus repair expenditures; note significant repair issues or occurrences Maintain professional appearance work ethic and attitude as required by Olympus Americas INC and the facility you are assigned.Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.
• Assist Olympus personnel with the installation of equipment.
• Coordinate schedules with audiovisual providers and boom manufacturers for installation.
• Set-up and break-down of plug & play video tower/system equipment according to IFU instructions.
• Provide in-servicing sessions for operation room personnel on Olympus equipment regularly based on staff needs Provide clinical equipment management support on all Olympus equipment(pre intra & post OP).
• Evaluate and resolve equipment malfunctions as necessary.
• May include basic electronic troubleshooting Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage loss wear and tear etc.
• Perform routine maintenance on the equipment including pre-use inspection evaluation of equipment malfunction as necessary and periodic functionality testing to proactively prevent issues during operation Work with Customer to schedule inspection repair and/or replacement of equipment when damaged worn and lost etc.
• Follow procedures to notify track and report lost or damaged equipment Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment Monitor and if requested reasonably report the Customer's Olympus repair expenditures; note significant repair issues or occurrences Maintain professional appearance work ethic and attitude as required by Olympus Americas INC and the facility you are assigned.Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

Job Qualifications

Required:

• Associates degree or equivalent relevant experience required.
• Relevant job history will be considered.
• Minimum of 1 year of related equipment experience/knowledge in electrical engineering biomedical engineering nursing computer science or related discipline required.
• Solid working knowledge of electronics and audiovisual equipment.
• Basic computer skills including Microsoft office strong verbal and written communication skills.
• Must be comfortable with public speaking delivering an in-service/demonstration to a group.
• Must possess a high degree of self-reliance initiative and creativity.
• Excellent work ethic proven self-starter with excellent time management skills with the ability to use independent judgment and critical thinking effectively.
• Eager to learn and grow accept and apply feedback.
• Is dedicated to consistently delivering superior customer service.
• Organizing: Can marshal resources (people funding material support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Adaptability: Ability to adapt and thrive in a fast paced high stress environment under pressure individually and/or as a member of the team with a sense of urgency.
• Problem Solving: Excellent analytical and problem solving skills. Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Ethics and Values: Has integrity accountability and dependability. Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
• Travel less than 20% annually.
• Potential overnight and air travel.
• Must be able to operate a vehicle.

Preferred:

• Operating room experience and demonstrated knowledge of anatomy surgical procedures and aseptic technique preferred.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive medical, dental, vision coverage effective on start date
• 24/7 Employee Assistance Program
• Free live and on-demand Wellbeing Programs
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance*
• 12 Paid Holidays
• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset
• Offers onsite, hybrid and field work environments
• Paid volunteering and charitable donation/match programs
• Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs
• Paid Educational Assistance
• US Only
• Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations:

Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Georgia (US-GA) || Atlanta || Sales