Onsite Support Specialist - Atlanta, GA

Olympus America, Inc.; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salaries

401(k) with company match

Paid time off

Employee assistance program

Job summary

Olympus America, Inc. is seeking a project-based Customer Support Technician to install, maintain and train users on Olympus operating room equipment. The focus is on timely service and patient safety, with hands-on setup and basic troubleshooting.

Responsibilities include coordinating with AV providers, conducting in-servicing sessions for OR staff, and ensuring proper care and handling of Olympus equipment in line with HIPAA policies. Travel is expected to be modest.

Qualifications

• Minimum of 1 year of related equipment experience in electrical/biomedical engineering or related field.
• Solid working knowledge of electronics and audiovisual equipment.
• Basic computer skills including Microsoft Office.
• Excellent verbal and written communication; comfortable with public speaking.

Responsibilities

• Assist Olympus personnel with installation of equipment.
• Coordinate installation schedules with AV providers and boom manufacturers.
• Set-up and break-down of plug & play video tower/system equipment per IFU.
• Provide in-servicing sessions for OR personnel and medical equipment management (pre/post OP).
• Evaluate and resolve equipment malfunctions; coordinate repairs or replacements as needed.
• Perform routine maintenance and schedule inspections/repairs.
• Notify and report lost or damaged equipment; coordinate with shipping and Olympus Service groups.

Skills

Electronics knowledge

AV equipment

MS Office

Public speaking

Communication skills

Time management

Self-motivation

Customer service

Adaptability

Tools

Microsoft Office

Job description

For more than 100 years,Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy,True to Life, by advancing medical technologies and elevating the standard ofpatient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

This is a project based position that is dependent upon the length of our customer contracts. The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment providing basic trouble shooting and provides training for proper care and handling of Olympus equipment.

Job Duties

• Assist Olympus personnel with the installation of equipment.
• Coordinate schedules with audiovisual providers and boom manufacturers for installation.
• Set-up and break-down of plug & play video tower/system equipment according to IFU instructions.
• Provide in-servicing sessions for operation room personnel on Olympus equipment regularly based on staff needs Provide clinical equipment management support on all Olympus equipment(pre intra & post OP).
• Evaluate and resolve equipment malfunctions as necessary.
• May include basic electronic troubleshooting Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage loss wear and tear etc.
• Perform routine maintenance on the equipment including pre-use inspection evaluation of equipment malfunction as necessary and periodic functionality testing to proactively prevent issues during operation Work with Customer to schedule inspection repair and/or replacement of equipment when damaged worn and lost etc.
• Follow procedures to notify track and report lost or damaged equipment Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment Monitor and if requested reasonably report the Customer's Olympus repair expenditures; note significant repair issues or occurrences Maintain professional appearance work ethic and attitude as required by Olympus Americas INC and the facility you are assigned.Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.
• Assist Olympus personnel with the installation of equipment.
• Coordinate schedules with audiovisual providers and boom manufacturers for installation.
• Set-up and break-down of plug & play video tower/system equipment according to IFU instructions.
• Provide in-servicing sessions for operation room personnel on Olympus equipment regularly based on staff needs Provide clinical equipment management support on all Olympus equipment(pre intra & post OP).
• Evaluate and resolve equipment malfunctions as necessary.
• May include basic electronic troubleshooting Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage loss wear and tear etc.
• Perform routine maintenance on the equipment including pre-use inspection evaluation of equipment malfunction as necessary and periodic functionality testing to proactively prevent issues during operation Work with Customer to schedule inspection repair and/or replacement of equipment when damaged worn and lost etc.
• Follow procedures to notify track and report lost or damaged equipment Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment Monitor and if requested reasonably report the Customer's Olympus repair expenditures; note significant repair issues or occurrences Maintain professional appearance work ethic and attitude as required by Olympus Americas INC and the facility you are assigned.Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

Job Qualifications

Required:

• Relevant job history will be considered.
• Minimum of 1 year of related equipment experience/knowledge in electrical engineering biomedical engineering nursing computer science or related discipline required.
• Solid working knowledge of electronics and audiovisual equipment.
• Basic computer skills including Microsoft office strong verbal and written communication skills.
• Must be comfortable with public speaking delivering an in-service/demonstration to a group.
• Must possess a high degree of self-reliance initiative and creativity.
• Excellent work ethic proven self-starter with excellent time management skills with the ability to use independent judgment and critical thinking effectively.
• Eager to learn and grow accept and apply feedback.
• Is dedicated to consistently delivering superior customer service.
• Organizing: Can marshal resources (people funding material support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Adaptability: Ability to adapt and thrive in a fast paced high stress environment under pressure individually and/or as a member of the team with a sense of urgency.
• Problem Solving: Excellent analytical and problem solving skills. Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Ethics and Values: Has integrity accountability and dependability. Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
• Travel less than 20% annually.
• Potential overnight and air travel.
• Must be able to operate a vehicle.

Preferred:

• Operating room experience and demonstrated knowledge of anatomy surgical procedures and aseptic technique preferred.

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match
• 24/7 Employee Assistance Program
• Free live and on-demand Wellbeing Programs
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance*
• 12 Paid Holidays
• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset
• Offers onsite, hybrid and field work environments
• Paid volunteering and charitable donation/match programs
• Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.