Field Service Engineer I - Birmingham, AL

Olympus America, Inc.; Birmingham (AL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive salaries and 401(k) with 2

PTO & holidays

Parental leave and adoption assistance

On-site amenities

Job summary

Olympus America, Inc. in Birmingham, Alabama seeks a Field Service Engineer to service and support medical equipment across product lines. You will travel to customer sites, provide expert technical support, and install or upgrade systems while maintaining regulatory quality standards.

The role requires strong electronics knowledge, independent work ability, and excellent communication. Competitive benefits and on-site/field work environments are offered to support patient-focused care.

Qualifications

• Self-starter able to travel on short notice and work independently.
• Capable of multi-tasking, setting priorities and scheduling work.
• Able to troubleshoot electronics and control systems with good communication.
• Valid driver’s license required; overnight travel >40%.
• Experience with electromechanical/microprocessor-based products.

Responsibilities

• Establish and maintain high customer satisfaction for assigned products.
• Respond to inquiries and comply with regulatory quality systems.
• Train customers on basic operation of assigned products.
• Provide feedback on product questions and field performance.
• Install, upgrade, test and support equipment in the field.
• Escalate issues to service management promptly.
• Coordinate with territory Sales Reps and support events.
• Travel to customer facilities for onsite support as needed.

Skills

Travel willingness

Independent work

Problem solving

Microsoft Office

Driver's license

Education

Associate degree in electronics or related technical discipline

Military technical experience

Tools

Microsoft Office

Job description

Working Location:Alabama, Birmingham

Workplace Flexibility:Field

For more than 100 years,Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy,True to Life, by advancing medical technologies and elevating the standard ofpatient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under supervision of Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment.

Job Duties

• Establish and maintain a high level of customer satisfaction with assigned products, support and service.
• Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system.
• Train customers on the basic operation and use of assigned products.
• Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.
• Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
• Open communication with territory Sales Representatives
• Provide support at conventions, trade shows and customer trials.
• Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities
• Performs other duties as assigned.

Job Qualifications

Required:

• Must be a self-starter, able to travel on short notice and work independently with minimal supervision.
• Must be capable of multi-tasking, setting priorities and scheduling work activities.
• Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
• Basic understanding of computer systems, video, audio, and control system concepts.
• Valid Driver’s License required.
• Ability to travel overnight (>40%).
• Ability to work flexible hours as required including weekends.
• High degree of personal organization.
• Associate degree in electronics, computer science or related technical discipline is required or four plus years of equivalent experience and/or Military Technical experience.
• Minimum of one to three years as a Field Service Engineer, or equivalent experience.
• Experience working with and troubleshooting electromechanical / microprocessor-based products.
• Experienced user of Microsoft Office tools, including Excel, Word and Power Point.
• Solid working knowledge of electronics, personal computer hardware and software.
• Proven ability to work under pressure.
• Ability to articulate technical and user needs in a concise manner easily understood by all.
• Ability to work with field personnel, management, and customers.
• Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co-workers and customers.
• Must always hold a valid U.S. Driver’s License that is not revoked or suspended in any state, province or other jurisdiction.
• Excellent communication skills both written, verbal, and presentation.
• Cooperate and participate as an effective team member in creating a positive working environment.

Preferred:

• Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable.
• Experience working with and troubleshooting video display and video routing systems is desirable.
• CompTIA Net+ or CompTIA A+ or other similar industry recognized certification is preferred.

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match
• 24/7 Employee Assistance Program
• Free live and on-demand Wellbeing Programs
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance*
• 12 Paid Holidays
• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset
• Offers onsite, hybrid and field work environments
• Paid volunteering and charitable donation/match programs
• Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations:

Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.