Onsite Support Engineer I — Client Impact & Growth

Socket.dev; Evansville (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Be part of a fun, awesome team

9 paid holidays

401K Retirement with matching

Excellent medical, vision and dental

Life insurance and disability

Cell phone stipend

3 weeks PTO

Job summary

Path Forward IT is seeking an Onsite Support Engineer I to provide hands-on technical support at client locations and by phone. You will follow documented procedures, monitor ticket queues, and ensure SLAs are met.

Role involves 100% onsite work, daily ticket documentation, vendor coordination, and ongoing IT Glue updates to protect service quality. This is a hands-on role with growth within the Blue Alliance network.

Qualifications

• Document daily activities and tickets in a ticketing system.
• Handoff and document in-progress tickets at shift end.
• Monitor ticket queues and gateway.
• Escalate issues per IT Glue procedures.
• Create or update IT Glue articles with findings.
• Communicate with vendors to resolve outages.
• Onsite client interaction and in-person troubleshooting.

Responsibilities

• Document activities and tickets daily.
• Handoff open tickets before shift end.
• Monitor the ticket gateway and queues.
• Escalate issues per IT Glue documentation.
• Create or update IT Glue articles with new findings.
• Communicate with vendors to resolve outages.
• Build client rapport during onsite assignments.
• Work 100% onsite at client locations.

Skills

Ticketing system

Remote access

Active Directory

VMware/Hyper-V

Windows Server

Networking basics

IT Glue familiarity

Tools

IT Glue

Job description

Path Forward IT is seeking an Onsite Support Engineer I to provide hands-on technical support at client locations and by phone. You will follow documented procedures, monitor ticket queues, and ensure SLAs are met.

Role involves 100% onsite work, daily ticket documentation, vendor coordination, and ongoing IT Glue updates to protect service quality. This is a hands-on role with growth within the Blue Alliance network.