Onsite Supervisor- 2nd Shift

Surge; Ridgefield (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Surge Staffing is seeking an Onsite Supervisor for the 2nd shift (2:00pm-10:30pm) to meet temporary staffing and training needs for a major client. The role emphasizes high quality service to both client and temporaries, with a focus on building strong business relationships and supervising daily activities.

Ideal candidates have prior supervisory or customer service experience, excellent communication, and strong administrative skills. Spanish/English bilingual ability is a plus.

Qualifications

• High School diploma required and prior supervisory or strong customer service experience.
• Experience leading teams and delivering excellent client service is essential.
• Strong communication and administrative skills with attention to detail.
• Familiarity with background checks, I-9, and E-Verify processes is a plus.

Responsibilities

• Meet the temporary help and training needs of a major Surge client.
• Deliver high quality service to customers and temporaries.
• Develop and retain business through outstanding customer service.
• Perform a variety of administrative tasks and monitor attendance.
• Process and assist with Workers Compensation claims and reconcile invoices.

Skills

Leadership

Customer service

Communication

Administrative skills

Background checks / I-9 / E-Verify

MS Office

Bilingual (Spanish/English)

Education

High School diploma

Tools

MS Word

Excel

PowerPoint

Outlook

Internet

Job description

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.

The Onsite Supervisor- 2nd Shift (2:00pm-10:30pm) is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:

• delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs
• develops and retains business by providing outstanding customer service

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Added benefit if you can speak, read, & write fluent Spanish and English
• Effectively meeting the temporary help and/or training needs of a major SURGE Client
• Delivers high quality service to the customer and temporary employees
• Develops and retains business by providing outstanding customer service
• Performs a variety of administrative tasks
• Monitor attendance of employees
• Process and assist with Workers Compensation claims
• Reconcile invoices from all vendors
• Other duties as assigned

QUALIFICATIONS AND SKILLS

• High School diploma required
• Proven leadership/success in a previous managerial role
• Exceptional customer service skills and the ability to build/enhance successful business partnerships
• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
• Must have great communication and customer service skills
• Must have administrative skills
• Experience in performing background checks, I 9, and E Verify
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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