Onsite Supervisor

The Broken Arrow Economic Development Corporation; Marion (NC); On-site; USD 28,929 - 31,684; Full time

Job summary

ManpowerGroup seeks an Onsite Supervisor to join our Marion, NC operations. This temp-to-hire role offers a 40-hour week, first shift, with a pay rate of $21.00–$23.00 per hour.

The Onsite Supervisor will lead site operations, ensure service delivery, and serve as the primary contact for clients and talent at client locations. Responsibilities include data entry, timekeeping, payroll and invoicing oversight, client reporting, and performance/safety feedback.

Qualifications

• Requires on-site presence at client locations.
• Proven experience in a client-facing role, preferably in staffing, human resources, or service delivery.
• Education: High school diploma or equivalent.
• Technical: Digital literacy – MS Suite, SharePoint, Outlook and Workforce Management Systems.

Responsibilities

• Oversee site operations and talent management for client sites.
• Deliver service excellence and manage client relationships.
• Coordinate order management and real-time resource alignment.
• Engage with talent, provide support and feedback on performance and safety.
• Wrap up daily tasks including safety reports and timekeeping reconciliation.
• Ensure accurate client and talent reporting and KPI tracking.

Skills

Client-facing

Attention to detail

Fast-paced environment

Team collaboration

Education

High school diploma or equivalent

Tools

MS Suite

SharePoint

Outlook

Workforce Management Systems

Job description

We are seeking an Onsite Supervisor to join our growing team. Our mission is to deliver exceptional talent solutions to support our client’s success through a strategic approach. We are looking for someone who enjoys working with others, assisting with Human Resource tasks, has attention to detail and is looking for a role that is different every day. This is a temp-to-hire opportunity with 40 hours per week!

Location: Marion, NC
Schedule: 1st Shift (Flexible)
Pay Rate: $21.00 - $23.00/ hour

Purpose

The Onsite Supervisor ensures seamless site operations, profitable growth, and the successful implementation of the Manpower Service Delivery model at client locations or assigned portfolio. In addition to providing leadership, oversight, and direction to the service team, the Onsite Supervisor is responsible for delivering a positive experience for both clients and talent. This role is pivotal in maintaining operational efficiency, client satisfaction, and the smooth execution of all service processes, acting as the primary point of contact for client communications and service excellence.

Making an Impact

The Onsite Supervisor drives operational success and client satisfaction by leading in four key areas: Site Operations & Talent Management, Service Delivery Excellence, Client Relationship Management, and Strategic Oversight & Problem Solving. By ensuring smooth operations, KPI management, and adapting to client needs, the Onsite Supervisor creates a positive impact on both the workforce and client partnerships, ensuring Manpower’s standards are met and exceeded.

People Leadership

Onsite Supervisor fosters a culture of accountability, collaboration, and continuous development. By mentoring and guiding team members and/or talent, the Onsite Supervisor empowers individuals to excel in their roles while promoting open communication and teamwork. The Onsite Supervisor is committed to building a motivated, engaged, and high‑performing team that delivers exceptional service to both clients and talent. Team size may vary based on client and site location.

Service Delivery & Reporting

Data Entry & Reporting: Oversees or directly manages data entry tasks to ensure all client and talent performance data is accurately captured. This includes monitoring time entry, tracking attendance, and overseeing payroll and invoicing processes. Contract compliance audits are conducted on a quarterly basis to ensure adherence to agreed terms and conditions of the client, and all talent placed continues to meet onboarding requirements. The Onsite Supervisor also ensures that safety reports and any feedback from both talent and clients are documented and maintained for accurate records.

Client Reporting

Prepares and delivers client‑specific reports, ensuring all data is accurate and reconciled. This involves cross‑referencing talent timesheets to ensure that hours, rates, and other critical details align with the client’s requirements. Regular communication is maintained with clients to ensure transparency and accuracy in reporting.

Order Management

Processes any additional client orders, ensuring that the appropriate talent is assigned and ready to meet client demands. This includes real‑time adjustments and coordination with internal stakeholders to align resources with client needs.

Talent Engagement & Support

Talent New‑Hire Check‑In’s: Checks in with talent, asking about their experience, addressing any concerns, and offering support where necessary.

Performance & Safety Feedback: Reviews performance metrics and addresses any safety concerns with talent, ensuring a feedback loop that promotes safety and operational excellence. This regular interaction ensures that talent stays engaged and aware of expectations.

Issues such as performance concerns or safety violations are discussed in a private location, documented, and addressed to ensure continuous improvement and a safe working environment.

End‑of‑Day Wrap‑Up

Administrative Tasks: Wraps up any remaining administrative duties, including finalizing safety reports, correcting time clock discrepancies, validating client and talent reports, and ensuring all operations are prepared for the next day.

Safety Reporting: Reviews any safety incidents or near‑misses that occurred during the day, documenting them and collaborating with the safety team to address any hazards. This ensures that all safety concerns are resolved and preventive measures are in place moving forward.

Client & Talent Updates: Before closing out the day, the Onsite Supervisor provides updates to clients regarding the day’s activities, including any safety or performance highlights. All data is reconciled, and any concerns from the client or talent are addressed promptly to ensure smooth operations the following day.

Other Details

• Requires on-site presence at the client locations.
• Ability to work in a fast‑paced environment with changing priorities.
• Proven experience in a client‑facing role, preferably in staffing, human resources, or service delivery.

Required

• Industry: 3+ years in staffing, and/or sales.
• Education: High school diploma or equivalent.
• Technical: Digital Literacy – desktop (MS Suite, SharePoint, Outlook, Workforce Management Systems) applications.

ManpowerGroup recognizes the importance of providing an accessible and barrier‑free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodation and will work with you to meet your needs.