OnSite Specialist - New York City, New York

Stryker; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Stryker Corporation in New York City is seeking an OnSite Specialist to support surgical teams by ensuring instrument readiness and smooth equipment flow before and during procedures.

You will troubleshoot devices, coordinate with OR staff and biomedical teams, and maintain documentation. The role requires flexibility, travel, and the ability to lift up to 50 lbs.

Strong problem-solving, communication, and IT skills recommended; CRCST certification preferred.

Qualifications

• High School Diploma or equivalent.
• 0+ years of related work experience.
• Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.
• Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.
• Strong analytical, problem-solving, and time-management skills with the ability to make independent decisions in high-pressure environments.
• Ability to clearly explain and follow detailed guidelines and procedures.

Responsibilities

• Prepare, manage, and maintain surgical equipment and disposables to ensure readiness before each procedure.
• Support operating room teams during procedures by anticipating device needs and providing timely equipment adjustments.
• Troubleshoot and resolve equipment issues to maintain high service reliability and minimize downtime.
• Collaborate with surgeons, OR staff, central processing, biomedical teams to deliver excellent service.
• Maintain accurate documentation and compliance records for equipment usage and performance metrics.
• Stay current through ongoing training on Stryker equipment and new technologies, educating staff on product use.
• Provide flexible coverage including on-call, overnight, weekend shifts, and travel as needed.

Skills

Surgical instrumentation

Technical troubleshooting

Customer service

Team collaboration

Time management

Education

Bachelor’s or Associate’s degree

HSPA/CRCST certification

Tools

Microsoft Office

Job description

## OnSite Specialist - New York City, New YorkApply: New York, New York: Full time: Posted Today: R574903Work Flexibility: Field-basedAs an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care.**What You Will Do*** Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions.* Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience.* Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.* Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships.* Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service.* Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.* Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer‐focused mindset.* Provide flexible coverage, including rotating schedules, on‐call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.* Perform in-line function testing (leak, sharpness, insulation, or power checks).* Wrap and containerize sets for sterilization per IFU.* Facilitate repairs, replacements, and instrument tracking per hospital protocols.**What you will need:****Preferred Qualifications*** Bachelor’s or Associate’s degree, or equivalent certifications.* 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.* Knowledge of anatomy, surgical procedures, and instrumentation.* HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).**Required Qualifications*** High School Diploma or equivalent.* 0+ years of related work experience.* Ability to work rotating schedules, including on‐call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call.* Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.* Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.* Strong analytical, problem‐solving, and time‐management skills with the ability to make independent decisions in high‐pressure environments.* Ability to clearly explain and follow detailed guidelines and procedures.* Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills.* Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.**United States of America Pay Ranges:*** **US20**: $25.90 - $35.04 USD Hourly Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.