OnSite Specialist - Melbourne, FL

Stryker Corporation; Melbourne (FL); Sur place; USD 30 000 - 40 000; Plein temps

Résumé du poste

Stryker Corporation in Melbourne, FL is seeking an OnSite Specialist to support surgical teams by ensuring equipment readiness, proper setup, and real-time troubleshooting during MIS procedures. You will collaborate with OR, SPD, and biomedical staff to maintain high service reliability and equipment uptime.

The role covers both OR support and sterile processing duties, with a focus on patient safety and seamless case flow. Travel and on-call coverage may be required.

Qualifications

• Bachelor’s or Associate’s degree, or equivalent certifications.
• 1+ year of experience in customer service, technical assistance, clinical support, sterile workflow operations, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).
• High School Diploma or equivalent.
• 0+ years of related work experience.

Responsabilités

• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
• Confirm equipment functionality and image routing prior to each procedure.
• Adjust camera, monitor, and device settings intraoperatively.
• Provide immediate troubleshooting of endoscopy and integration systems.
• Manage post-procedure breakdown and staging of all Stryker equipment.
• Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
• Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).
• Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
• Perform in-line function testing (leak, sharpness, insulation, or power checks).
• Wrap and containerize sets for sterilization per IFU.
• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs, replacements, and instrument tracking per hospital protocols.
• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

Connaissances

Analytical thinking

Troubleshooting

Time management

Communication skills

Customer service

OR support

Formation

High School Diploma or equivalent

Bachelor’s/Associate degree or certifications

Outils

Microsoft Office

Description du poste

## OnSite Specialist - Melbourne, FLApply: Melbourne, Florida: Full time: Posted Today: R575508Work Flexibility: Field-based*As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care.***What You Will Do:**• Prepare, manage, and maintain surgical equipment and disposable products to ensureeverything is available, functional, and ready before each procedure, achieving fullequipment readiness and minimizing workflow interruptions.• Support operating room teams during procedures by anticipating device needs,providing timely equipment adjustments, and ensuring a seamless surgical experience.• Troubleshoot and resolve both routine and complex equipment issues usingindependent judgment to maintain high service reliability and reduce downtime.• Collaborate with surgeons, operating room personnel, central processing, biomedicalstaff, and other clinical partners to deliver excellent service and build strong workingrelationships.• Maintain accurate documentation, including detailed procedure information,equipment usage, monthly performance metrics, and account updates to ensurecompliance and continuity of service.• Stay current through ongoing training, maintaining a strong working knowledge ofStryker equipment, disposable products, and new technologies while educating clinicalstaff on product use.• Follow all safety, facility, and privacy standards, including patient confidentialityrequirements, while maintaining a professional appearance, work ethic, andcustomer-focused mindset.• Provide flexible coverage, including rotating schedules, on-call, overnight and weekendshifts, and support for other accounts within and outside your region, which mayrequire travel.**What you will need:****Preferred Qualifications**• Bachelor’s or Associate’s degree, or equivalent certifications.• 1+ year of experience in customer service, technical assistance, clinical support,supporting sterile workflow operations, or operating room environments.• Knowledge of anatomy, surgical procedures, and instrumentation.• HSPA/CRCST certification (required within 6 months for Sterile Processing roles;renewed annually).**Required Qualifications**• High School Diploma or equivalent.• 0+ years of related work experience.• Ability to work rotating schedules, including on-call, overnight, and weekend shifts, andmaintain readiness to arrive within 45 minutes when on call.• Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend,stoop, and use fine motor skills for extended periods.• Visual acuity (corrected), color vision, mobility, and dexterity to identify and correctsmall inconsistencies in equipment or documentation.• Strong analytical, problem-solving, and time-management skills with the ability to makeindependent decisions in high-pressure environments.• Ability to clearly explain and follow detailed guidelines and procedures.• Proficiency with basic computer applications (e.g., Microsoft Office) and stronginterpersonal, verbal, written, and organizational skills.• Ability to travel and provide coverage at other accounts as needed, including occasionalovernight travel.Join us to build skills and grow your career!**Scope of Work Summary (Operating Room Support):** The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations.**Core Responsibilities:*** Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.* Confirm equipment functionality and image routing prior to each procedure.* Adjust camera, monitor, and device settings intraoperatively.* Provide immediate troubleshooting of endoscopy and integration systems.* Manage post-procedure breakdown and staging of all Stryker equipment.* Clean/disinfect towers and components, restock consumables, and perform basic maintenance.* Educate OR and SPD staff on proper use and troubleshooting of Stryker products.* Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).**Qualifications:*** Experience in OR technical support or surgical services.* Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).* Excellent communication and troubleshooting skills.**Scope of Work Summary (Sterile Processing Department – SPD):** Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.**Core Responsibilities:*** Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.* Perform in-line function testing (leak, sharpness, insulation, or power checks).* Wrap and containerize sets for sterilization per IFU.* Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.* Facilitate repairs, replacements, and instrument tracking per hospital protocols.* Communicate with SPD and OR leaders regarding equipment readiness and process improvements.**Certifications:*** **CRCST** required within 6 months of hire (per Stryker and state legislation).* Ongoing annual continuing education required.**USN**: $21.58 - $29.20 USD Hourly Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.