OnSite Specialist - Ft Worth, TX

Stryker; Dallas (TX); Hybrid; USD 33,000 - 44,000; Full time

Job summary

Stryker is seeking an Field-based OnSite/Expansion Services Specialist to support OR equipment during procedures and post-operative handling. The role requires OR familiarity, strong communication, and the ability to troubleshoot equipment under pressure.

Based in the Dallas area, travel up to 10% may be required, with on-call coverage and rotating shifts as needed. A CRCST/related certification is beneficial and ongoing education is encouraged.

Qualifications

• Operating Room experience and anatomy knowledge preferred.
• Strong verbal and written communication and organizational skills.
• Ability to troubleshoot issues in high-stress environments.
• Willingness to travel as required (10% travel shown).

Responsibilities

• Set up and manage Stryker equipment per surgeon preference.
• Provide clinical surgical support and troubleshoot devices.
• Record and report data metrics monthly and maintain account information.
• Adhere to HIPAA and facility policies and procedures.
• Assist with on-call coverage, including overnight travel when required.

Skills

OR experience

Anatomy knowledge

Surgical procedures

Microsoft Office

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Troubleshooting

Education

HS Diploma (or equivalent)

Bachelor/Associate degree preferred

CRCST certification within 6 months

Job description

Work Flexibility:

Field-based Position summary: Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.

Essential duties & responsibilities:

(detailed description) Provides clinical surgical support by managing all relevant equipment. Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices. Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel. Maintains knowledge base of equipment and disposable products through Stryker education training programs. Provide physicians and OR personnel with information on new and current products. Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis. Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account. Accurately records and reports all surgical procedure information. Adheres to all Stryker and medical facility policies, standards and procedures. Analyze and resolve both routine and non-routine product issues expediently using independent judgment. Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. Adhere to (HIPAA) and other related patient confidentiality policies and procedures. Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel. o Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time).

Education & special trainings:

High School Diploma or equivalent required. Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred. Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal.

Qualifications & experience:

Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred. Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential. The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations. The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time). The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account. The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.

Physical & mental requirements:

• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent interpersonal skills.
• Excellent equipment problem-solving skills.
• Excellent time management skills with ability to use independent judgment and critical thinking effectively.
• Must be able to explain and generate detailed guidelines and procedures.

Scope of Work Summary (Operating Room Support):

• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
• Confirm equipment functionality and image routing prior to each procedure.
• Adjust camera, monitor, and device settings intraoperatively.
• Provide immediate troubleshooting of endoscopy and integration systems.
• Manage post-procedure breakdown and staging of all Stryker equipment.
• Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
• Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).

Qualifications:

• Experience in OR technical support or surgical services.
• Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
• Excellent communication and troubleshooting skills.

Scope of Work Summary (Sterile Processing Department – SPD):

• Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
• Perform in-line function testing (leak, sharpness, insulation, or power checks).
• Wrap and containerize sets for sterilization per IFU.
• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs, replacements, and instrument tracking per hospital protocols.
• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

Certifications:

CRCST required within 6 months of hire (per Stryker and state legislation). Ongoing annual continuing education required.

Scope of Work Summary (OnSite OR Liaison / Expanded Services Specialist):

• Serve as point of contact for all OnSite service issues, escalations, and process improvements.
• Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW.
• Support da Vinci, Spy-Phi, and other specialty service lines as assigned.
• Lead in-servicing, data integration setup, and clinical collaboration.
• Assist with managing Stryker HUB, iSuite Media, and teleconference configurations.

Qualifications:

• Prior OR or SPD leadership experience preferred.
• Strong interpersonal and project coordination skills.

United States of America Pay Ranges:

US10: $23.74 - $32.12 USD Hourly View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage:

10%

Stryker Corporation is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better.

Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better.

We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces!

For more information, visit: www.stryker.com

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.