OnSite Specialist - Boston, MA

Stryker Corporation; Boston (MA); Hybrid; USD 74,214,000 - 100,404,000; Full time

Job summary

Stryker Corporation in Boston, MA is seeking an Endoscopy OnSite Specialist to support surgical teams by ensuring equipment readiness and smooth information flow. You will help technicians manage disposables, assist during procedures, troubleshoot devices, and collaborate across SPD, OR, and biomedical teams to deliver exceptional patient care.

Join a field-based role with rotating shifts, including on-call and travel to customer sites, while maintaining high standards of safety and

Qualifications

• High School Diploma or equivalent.
• 0+ years of related work experience.
• Ability to work rotating shifts including on-call, overnight, and weekends.
• Ability to lift up to 50 lbs.
• Travel willingness to support other accounts.

Responsibilities

• Prepare, manage, and maintain surgical equipment for readiness.
• Support OR teams by anticipating device needs during procedures.
• Troubleshoot equipment issues to minimize downtime.
• Collaborate with surgeons and clinical staff to deliver service.
• Maintain documentation including equipment usage and metrics.
• Stay current with Stryker equipment and educate staff.

Skills

Customer service

Technical support

Clinical support

Sterile workflow

Operating room environments

Education

Bachelor’s or Associate degree, or equivalent certifications

Tools

Microsoft Office

Job description

Work Flexibility

Field-based As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care.

What You Will Do

• Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions.
• Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience.
• Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.
• Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships.
• Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service.
• Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.
• Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer‑focused mindset.
• Provide flexible coverage, including rotating schedules, on‑call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.
• Decontaminate and assemble rigid scopes, cameras, light cords.
• Perform in‑line function testing (leak, sharpness, insulation, or power checks).
• Wrap and containerize sets for sterilization per IFU.
• Maintain and update Stryker‑managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs, replacements, and instrument tracking per hospital protocols.
• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

What you will need

Preferred Qualifications Bachelor’s or Associate’s degree, or equivalent certifications.

1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.

Knowledge of anatomy, surgical procedures, and instrumentation.

HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).

Required Qualifications

• High School Diploma or equivalent.
• 0+ years of related work experience.
• Ability to work rotating schedules, including on‑call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call.
• Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.
• Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
• Strong analytical, problem‑solving, and time‑management skills with the ability to make independent decisions in high‑pressure environments.
• Ability to clearly explain and follow detailed guidelines and procedures.
• Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills.
• Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

United States of America Pay Ranges

US20: $25.90 - $35.04 USD Hourly Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better.

We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces!

For more information, visit: www.stryker.com

Remote

Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based

You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite

Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid

You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.