Our client, an onsite solutions and customer service organization, is seeking a Onsite Solutions Specialist to join their team. As a Onsite Solutions Specialist, you will be part of the Point Solutions team supporting strategic customer facilities. The ideal candidate will have strong customer service focus, clear communication skills, and a proactive problem-solving mindset which will align successfully in the organization.
Job Title
Onsite Solutions Specialist
Location
Shippensburg, Pennsylvania, United States
Pay Range
$22
Shift
6:15am-4:45pm
This is a seasonal assignment expected to run through the end of December, with the possibility of an extension based on business needs and performance.
What's the Job?
- Provide excellent customer service to support order placement, quoting, sourcing, and identification, including collection and logging of available cost savings statistics.
- Manage Point Solutions, which may include Vendor Managed Inventory, Vending, or Storeroom management programs, including ordering, product put away, and optimization.
- Determine optimal sourcing strategies for key customer projects by collaborating with the Category Team to support companiesmission to drive savings and improve the customer’s shop floor.
- Participate in customer plant and/or production meetings, strategic initiative projects, and Lean/Six Sigma events.
- Resolve on-site product and service issues by providing sales-related solutions using common and alternative sources of information, and communicate customer concerns to management for effective resolution.
What's Needed?
- Demonstrated ability to deliver excellent customer service and support long-term customer satisfaction.
- Experience or comfort managing inventory-related programs such as VMI, vending, or storeroom operations, including ordering and optimization.
- Strong communication and collaboration skills to work with account teams, associates, strategic suppliers, and vendors.
- Ability to source products, request quotes, expedite orders, and coordinate product training with vendors.
- Ability to participate in special projects and perform additional duties as required while maintaining MSC standards and culture.
What's in it for me?
- Opportunity to support a strategic customer facility and make a visible impact through service, sourcing, and cost-savings reporting.
- Hands-on responsibility for MSC ControlPoint Solutions, helping drive value through effective inventory and program management.
- Engagement with customer meetings and continuous improvement initiatives such as Lean/Six Sigma events.
- Collaboration with internal teams and external vendors to solve issues and keep projects moving.
- A role centered on unity of purpose and fostering the MSC culture across the department and company.
Upon completion of waiting period associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)