Onsite Service Specialist (Olyphant, PA)

MSC Industrial Supply Co.; Olyphant (Lackawanna County); On-site; USD 36,000 - 54,000; Full time

Job summary

MSC Industrial Supply Co. in Olyphant, PA is seeking an On-Site Service Specialist level 1 to deliver exceptional customer service and manage inventory at a large customer site.

The role supports procurement, order placement, and the management of MSC ControlPoint Solutions including Vending, Vendor Managed Inventory (VMI), and Crib systems, driving value through on-site engagement. You will collaborate with internal and external stakeholders to optimize solutions and maintain 6S standards

Qualifications

• On-site service role at large customer locations requiring strong customer service skills.
• Inventory management and demand for accurate ordering and stocking.
• Collaboration with internal and external stakeholders to optimize solutions.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program execution.
• Maintain 6S standards across all solution equipment and areas.

Job description

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :21790

Employment Type: Full Time

Job Category : Customer Service/Support

Work Location : Olyphant, PA

Brief Position Summary

The On-Site Service Specialist level 1 is responsible for delivering exceptional customer service and inventory management at large, dedicated customer locations. This role supports procurement, order placement, and the management of MSC ControlPoint Solutions including Vending, Vendor Managed Inventory (VMI), and Crib systems. The representative plays a key role in driving MSC s value proposition through on-site engagement, solution optimization, and collaboration with internal and external stakeholders.

Duties And Responsibilities

• " Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• " Perform ordering, product put-away, and inventory optimization.
• " Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• " Maintain 6S standards across all solution equipment and areas.