Onsite Service Specialist - Phoenix, AZ

MSC Industrial Direct Co.,Inc.; Phoenix (AZ); On-site; USD 27,813 - 43,201; Full time

Job summary

MSC Industrial Direct Co.,Inc. is seeking an Onsite Solutions Specialist to support a large strategic account at the customer facility, delivering excellent service and driving long-term satisfaction.

You will assist with procurement and order placement, manage MSC ControlPoint Solutions (Vending, VMI, Crib), and collaborate with the account team to maximize savings and revenue growth.

Qualifications

• Experience assisting customers with procurement and order placement.
• Ability to manage Vendor Managed Inventory (VMI), Vending, and Storeroom programs.

Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all available cost savings statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put-away, and optimization.
• Determine optimal sourcing strategies for customer projects, collaborating with the Category Team as needed to drive savings and improve customer operations.
• Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and identify future opportunities.
• Resolve on-site product and service issues by providing sales‑related solutions and consulting with associates and suppliers for effective information sources.
• Provide customer service aligned with MSC standards to ensure satisfaction, account retention, and revenue growth.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training.
• Promote MSC's culture and vision to ensure alignment and unity of purpose.
• Participate in special projects and perform additional duties as assigned.

Skills

Computer literacy

Problem solving

Customer service

Sales skills

Communication skills

Industrial knowledge

Job description

Position Summary

The Onsite Solutions Specialist is a critical MSC role located at a large strategic account(s) and supports the customer facility. This associate will provide excellent service to drive long-term customer satisfaction. Responsibilities include assisting customers with procurement and order placement and managing MSC ControlPoint Solutions (Vending, VMI, Crib) to deliver MSC value.

Duties and Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all available cost savings statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put-away, and optimization.
• Determine optimal sourcing strategies for customer projects, collaborating with the Category Team as needed to drive savings and improve customer operations.
• Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and identify future opportunities.
• Resolve on-site product and service issues by providing sales‑related solutions and consulting with associates and suppliers for effective information sources.
• Provide customer service aligned with MSC standards to ensure satisfaction, account retention, and revenue growth.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training.
• Promote MSC's culture and vision to ensure alignment and unity of purpose.
• Participate in special projects and perform additional duties as assigned.

Skills

• Computer literacy and proficiency with email, internet browsers, and Windows operating system.
• Strong problem‑solving abilities.
• Excellent customer service and sales skills.
• Strong oral and written communication skills.
• Industrial knowledge preferred.

Other Requirements

• Valid driver's license required.
• Ability to travel up to 10% as needed.
• Ability to lift up to 50 pounds as required.
• This position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI).

Compensation

Compensation starting at $20.19 - $31.36 depending on candidate location and experience.

Eligibility

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

Equal Employment Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company‑provided systems and collaboration tools, as permitted by applicable law.