Onsite ServiceNow Architect

Kyndryl; Arlington (OH); On-site; USD 115,000 - 219,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Job summary

Kyndryl in Upper Arlington, Ohio, is seeking an Onsite ServiceNow Architect to lead design and deployment for a government client. The role is hands-on and onsite five days a week, focusing on scalable, secure ServiceNow solutions within a FedRAMP-authorized environment.

You will define platform standards, drive enterprise integrations using IntegrationHub and MID Server, and ensure governance and upgradeability through strong collaboration with stakeholders.

Qualifications

• 5+ years of IT experience with deep technical ServiceNow development and architecture.
• Government cloud experience in FedRAMP or similarly regulated environments.
• Strong CMDB and ITOM understanding in a public sector context.
• Citizenship: US Citizen or Green Card holder.

Responsibilities

• Define the technical architecture for the ServiceNow platform, ensuring alignment with CSDM and best practices.
• Implement and maintain security protocols to meet federal/state requirements.
• Lead integrations with third-party systems using IntegrationHub, Flow Designer, MID Server, and REST/SOAP APIs.
• Establish development standards and conduct code reviews to ensure platform health and upgradeability.
• Translate requirements into high-level design documents and technical specifications.

Skills

ServiceNow development

ServiceNow architecture

FedRAMP compliance

CMDB ITOM

US citizenship / Green Card

Tools

IntegrationHub

Flow Designer

MID Server

REST/SOAP APIs

Job description

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

As a Onsite ServiceNow Architect at Kyndryl you will work onsite 5 days a week in Upper Arlington, Ohio. as a dual-threat ServiceNow Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level—defining platform standards and governance—while remaining "hands-on" to develop, configure, and troubleshoot complex workflows.

As aOnsite ServiceNow Architect You will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.

This position is for a government client and we can only hire US citizens or full green card holders

The successful candidate will work onsite 5 days a week in Upper Arlington, Ohio

Required skills and experience

Key Responsibilities:

• Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
• FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
• Integrations & Automation: Lead the design and implementation of integrations with third‑party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.
• Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
• Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high‑level design documents and technical specifications.

Kyndryl currently does not require employees to be fully vaccinated against COVID‑19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Why Kyndryl:

We’re a purpose‑driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

This position is for a government client and we can only hire US citizens or full green card holders

Required Technical and Professional Experience

• The successful candidate will work onsite 5 days a week in Upper Arlington, Ohio
• Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
• FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
• Integrations & Automation: Lead the design and implementation of integrations with third‑party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.
• Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
• Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high‑level design documents and technical specifications.

Required Qualifications:

• Experience: 5+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
• Government Experience: Proven track record of working within FedRAMP or similarly regulated government cloud environments.
• CMDB & ITOM: Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
• Citizenship: Must be a US Citizen or Green Card holder.
• Soft Skills: Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.

Required Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
• ITIL v4 Foundations

Preferred Certifications:

• ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)

Security+ or similar cybersecurity certification

The compensation range for the position in the U.S. is -$115,080 to $218,520 based on a full‑time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area):$138,120 to $262,320

California (All Other):$126,600 to $240,480

Colorado: $115,080 to $218,520

Massachusetts$115,080 to $240,480

New York City: $138,120 to $262,320

Washington: $126,600 to $240,480

Washington DC:$126,600 to $240,480

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

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