Onsite Service Technician

Xerox Corporation; Milwaukee (WI); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid time off

Job summary

Xerox Corporation in Milwaukee, Wisconsin, is seeking an Onsite Service Technician to deliver proactive field service, repair devices, and train users on equipment. The role focuses on maintaining client satisfaction under SLA and requires hands-on electromechanical skills.

The position entails active fieldwork, driving to client sites, and working in a fast-paced environment. Applicants should have a valid driver's license, be able to lift 50 pounds, and demonstrate reliability and strong

Qualifications

• Electromechanical experience with troubleshooting electrical circuits.
• Strong time management and reliability.
• Valid driver's license and insurance coverage.
• Able to lift up to 50 pounds and stand/walk most of the day.

Responsibilities

• Offer outstanding service to our clients. Manage call resolve issues in accordance with the customer's SLA to optimize satisfaction.
• Use electromechanical skills to repair devices. Xerox provides training by certified instructors and in-house training.
• Take responsibility for customer satisfaction by serving as the primary contact and managing inventory of equipment.
• Provide communication and interface to on-site client base about equipment status and availability, coordinating with Xerox personnel.
• Deliver customer training on assigned products to improve end-user knowledge.

Skills

Electromechanical

Troubleshooting

Time management

Driver's license

Lifts 50 lbs

Job description

State/Province

Wisconsin

Country

United States

Date

Thursday, September 10, 2026

Working time

Full-time

Ref#

20040014

Job Level

Job Type

Experienced

Seniority Level

Entry Level

Currency

USD - United States - US

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professionalOnsite Service Technicianto delight our customers .

Primary Responsibilities:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices . Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availabilit y and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality

Skills and Qualifications:

• Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran .
• Superior time management skills and RELIABILITY . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependent employees who are eager to meet deadlines.
• Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds , walking, standing, squatting, bending, and driving for over 50% of the workday . Safety is our top priority, especially around electrical components.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture
• Clear expectations in reference to call load, territory alignment and client satisfaction
• Thorough knowledge base of the equipment and inventory needs to support your territory
• Able to actively and correctly complete service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days