Onsite Service Engineer - TX

Edwards Vacuum LLC; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and wellness programs

Retirement savings

Employee assistance

Flexible working arrangements

Career advancement opportunities

Job summary

Edwards Vacuum LLC in the United States seeks an Onsite Service Engineer to install, commission, maintain and troubleshoot Edwards products at customer sites. You will emphasize safety, quality and customer satisfaction daily.

1–3 years in a technical field, a High School diploma (AS degree preferred), and strong English communication are ideal. This on-site role serves customers in Texas with the Field Service team.

Qualifications

• High School Diploma required.
• AS degree preferred; military equivalent may substitute.
• 1–3 years of technical field experience.
• Customer-facing experience preferred.
• English fluency required.

Responsibilities

• Install Edwards products onsite.
• Commission and maintain systems.
• Troubleshoot issues in real-time.
• Ensure safety and quality.
• Maintain strong customer satisfaction.

Skills

Customer focus

Problem solving

Communication

Team collaboration

English fluency

Data recording and reporting

Technical documentation understanding

Education

High School Diploma

AS degree preferred

Job description

Role Overview

Edwards is proud to lead the vacuum and abatement industry. Committed to safe and sustainable innovation, our Field and Onsite Service teams work alongside customers to install, commission, maintain and troubleshoot our products, enabling technology for everyone across the planet.

Responsibilities

As an Onsite Service Engineer you provide frontline support in key operational activities including installation, commissioning, maintenance and troubleshooting of Edwards products. You focus on safety and quality, maintain a high level of customer satisfaction, work in a fast‑paced and demanding environment, and continuously develop your technical skills. You take ownership for delivering high‑quality work, remain cool under pressure, and use our processes, systems and network to solve challenges.

Required Qualifications

Education Level

• High School Diploma.
• Prefer an AS degree (full military equivalent may substitute for AS degree).

Relevant Previous Experience

• 1‑3 years of equivalent experience in a technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum. Ideally with customer‑facing experience.

Knowledge Areas & Skills

• Strong customer focus to ensure delivered solutions meet expectations and timeframes.
• Self‑directed ability to understand and resolve problems, escalating through appropriate channels when required.
• Proactively seeks customer feedback to understand their business.
• Ability to share technical expertise and coach less experienced team members.
• Collaborates and supports team members to deliver company objectives.
• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations.
• Fluency in written and spoken English, with clear speaking and hearing.
• Proficient in using computer software to record data and write reports.
• Ability to understand and interpret technical documentation relevant to work, e.g., technical drawings.

Benefits & Perks

• Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability.
• Benefits and Perks: Health and wellness programs, retirement savings, employee assistance, flexible working arrangements, career advancement opportunities.
• Growth Opportunities: Access global training, mentorship, and career progression pathways.
• Compensation Transparency: Competitive salaries reflecting skills, experience and contributions, discussed during the hiring process.

Job Location

This position is onsite, supporting customers in Texas Instruments.

Equal Opportunity Statement

Edwards Company considers candidates for employment and hires qualified individuals without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and affirms its commitment to equal employment opportunity and affirmative action in accordance with all applicable laws.