Onsite Service Engineer Associate

Accenture; Houston (TX); On-site; USD 30,000 - 39,000; Full time

Job summary

Accenture Flex offers onsite IT support for end users and workplace technologies in Houston, with opportunities to work on network and datacenter tasks. The role is ideal for candidates with hands-on IT support experience seeking growth in a professional enterprise setting.

You will handle end-user support, device setup, video conferencing, and smart hands services across assets, ITSM tickets, cabling, and basic rack work. On-site work five days a week in Houston, TX.

Qualifications

• Minimum 6 months of IT support experience.
• Experience with basic hardware and software troubleshooting.
• Valid driver's license required.
• High school diploma or GED required.

Responsibilities

• Provide onsite IT support for end users and workplace technologies.
• Support PCs, laptops, mobile devices, peripherals, and equipment.
• Assist with video conferencing systems, monitors, printers, phones, and projectors.
• Install, set up, and maintain Windows devices and Microsoft 365.
• Troubleshoot basic hardware, software, and connectivity issues.
• Provide customer-focused support to end users.
• Support walkup IT desks or kiosks when required.
• Provide smart hands support for servers and network devices.
• Assist with cabling, patching, and basic rack activities.
• Manage assets and CMDB records; handle ITSM tickets.

Skills

End user support

Hardware troubleshooting

Windows & Microsoft 365

Video conferencing support

Education

High School Diploma or GED

CompTIA A+ certification

Bachelor’s or Technical Degree

Tools

Windows

Microsoft 365

iOS devices

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

We are looking for a Workplace Engineer to provide onsite IT support for end users and workplace technologies, with some exposure to network and datacenter smart hands activities. This role is ideal for candidates who already have hands‑on IT support experience and want to grow their technical skills in a professional enterprise environment.

• Workplace and End User Support

• Support PCs, laptops, mobile devices, peripherals, and workplace equipment

• Assist with video conferencing systems, monitors, printers, phones, and projectors

• Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)

• Troubleshoot basic hardware, software, and connectivity issues

• Provide friendly, customer focused support to end users

• Support walkup IT desks or kiosks, when required

• Smart Hands and Infrastructure Support

• Provide smart hands support for servers, network devices, and site equipment under remote guidance

• Assist with cabling, patching, and basic rack activities

• Support simple PDU connections following instructions

• Help with basic router and switch installations

• Assist with datacenter related tasks and backup activities

• Asset and Service Management

• Update asset and CMDB records

• Handle tickets and requests in ITSM systems

• Support inventory management and spare parts handling

• Perform device decommissioning and disk wipe tasks

• Follow technical documentation and procedures

• Share feedback to help improve processes and work closely with other teams and vendors

Engineer will operate on a Hub and spoke model, providing onsite support to nearby sites within the same city. This role requires 5 days a week on-site in Houston, TX.

Basic Qualifications:

• A minimum of 6 months of experience in IT support or a similar role

• A minimum of 6 months of experience with technical troubleshooting

• Driver’s License

• High School Diploma or GED

Preferred Qualifications:

• Willingness to learn and develop new skills

• Customer oriented, reliable, and organized

• Able to work independently with clear instructions

• CompTIA A+ or similar certification

• Bachelor’s or Technical Degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 11/30/2026.Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)

Role Location Hourly Salary RangeCalifornia $22 to $27Cleveland $22 to $27Colorado $22 to $27District of Columbia $22 to $27Illinois $22 to $27Maine $22 to $27Maryland $22 to $27Massachusetts $22 to $27Minnesota $22 to $27New York $22 to $27New Jersey $22 to $27Virginia $22 to $27Washington $22 to $27

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