Onsite Senior Technician

Custom Computer Specialists, Inc.; Boston (MA); Vor Ort; USD 50.000 - 65.000; Vollzeit

Zusammenfassung

Custom Computer Specialists, Inc. (CCS) seeks an On-Site Senior Technician to join our Onsite Services Team in Boston, MA.

You will provide full-time, on-site end-user support for a Boston-based client, delivering premium deskside service with high satisfaction in a technically diverse environment. You will troubleshoot hardware and software, manage tickets, configure and repair desktops and peripherals, and collaborate with IT teams.

Qualifikationen

• Customer-focused on-site end-user support.
• Ability to manage and prioritize inbound tickets.
• Strong hardware and software troubleshooting skills.
• Experience with desktop/Laptop/printer/device deployment and repair.
• Knowledge of networks and IT security basics.

Aufgaben

• Provide premium, deskside on-site support to end users.
• Oversee and maintain the ticketing system for efficiency.
• Manage inbound tickets from start to resolution.
• Support end-user devices, including PCs, printers, and peripherals.
• Provide in-person end-user training as needed.
• Ensure reliable network access and troubleshooting.

Kenntnisse

Deskside support

Ticketing system

End-user training

Cable/wireless networking

Customer service

Time management

On-site support

Professional communication

Device setup

Mobility/physical lifting

Ausbildung

CompTIA A+

CompTIA Network+

Microsoft certifications

Tools

Windows/macOS administration

Jobbeschreibung

CCS is looking to hire an On-Site Senior Technician to be an integral part of our Onsite Services Team whose function is to provide full-time, on-site, end-user support for a Boston, Massachusetts-based client. CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Salary Range: $50,000 - $65,000

What You'll Do

• Providing premium, white-glove deskside support to client end users.
• Oversee and maintain the ticketing system to ensure efficiency and organization.
• Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
• Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
• Provide end-user training as needed.
• Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
• Troubleshoot and resolve issues with faulty operating systems and applications.
• Perform installation, configuration, deployment and troubleshooting of desktop computers and peripherals.
• Maintaining knowledge of current IT technologies and trends.
• Perform new staff workstation configuration, specification, installation including workstation repairs, sending devices out for warranty and working with Manufacturers’ repair technicians.
• Routine maintenance of short-throw projectors and document cameras including replacing bulbs, cleaning filters and troubleshooting.
• Cabling coordination and supervision for any new/replacement low-voltage cabling work.
• Daily status updates and monthly reporting of all IT activities.
• Printer administration, configuration, specification, and troubleshooting.
• VOIP and telecoms administration, configuration, specification, and troubleshooting.
• Networked bell and intercom administration, configuration, specification, and troubleshooting.
• Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
• Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
• Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.
• Chromebook and iPad device management including configuration of new devices and repairs.
• Perform Device Setup and Enrollment using Goggle Admin Console to add Chromebook into Excel’s domain.
• Asset Tagging, if applicable.
• Manage the Organizational Units and applying custom policies.
• Pre-configuration of devices.
• Policy and Security Configuration.
• Application and Extension Management.
• Inventory tracking, management and reporting.
• End-user support.
• Maintenance, Power washing and Year-end procedures.

What You Bring

• Effective communication skills, both verbal and written with emphasis on timely response.
• Ability to communicate technical information clearly and concisely to both technical and non-technical users.
• Ability to provide excellent customer service and build positive relationships with users.
• Possession of strong organizational skills.
• Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
• In-depth knowledge of desktop hardware components and peripherals.
• Experience with various operating systems (Windows, macOS, etc.) and their administration.
• Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software and other essential tools.
• Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
• Knowledge of network protocols, configurations, and troubleshooting.
• Experience with network devices (routers, switches, firewalls).
• Understanding basic security concepts and practices.
• Ability to manage difficult situations professionally.
• Ability to work both independently and collaboratively as part of a team.
• Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
• Strong attention to detail, ensuring accuracy and precision in all tasks.
• Preferred: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
• Ability to lift and move equipment weighing up to 50 lbs. independently.
• Capability to transport equipment between floors and outlying buildings as needed.
• Must have reliable transportation to support on-site duties and client needs.
• Ability to provide on-site support during the client’s working hours (8:00 AM – 4:30 PM), five days a week.
• Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.