Onsite SAP S/4HANA Service Management Analyst (11‑Month)

Corps Team

Charlotte (NC)

On-site

USD 93,000 - 97,000

Full time

14 days+

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Job summary

Our client, a water technology provider, is seeking an SAP Service Management Systems Analyst for an 11 month contract opportunity located in Charlotte, NC. This role is fully onsite and will provide L2/L3 production support for SAP S/4HANA Service solutions following go-live.

You will collaborate with business stakeholders and cross-functional IT teams to resolve incidents, drive process improvements, configure service-related modules, and ensure stable operations across the service management

Qualifications

Bachelor's degree or equivalent combination of education and experience.
10-15 years of SAP experience with a focus on Service, Customer Service, Plant Maintenance, or Enterprise Asset Management.
Minimum of 5+ years of hands‑on SAP S/4HANA Service module support experience.
Experience supporting production environments and change management processes.
Experience supporting SAP Fiori applications and mobile solutions for Field Service Management.
Strong understanding of integrations across SAP SD, MM, FI/CO, and PM/EAM modules.
Hands‑on experience with testing methodologies and release management processes.

Responsibilities

Provide L2/L3 production support for SAP S/4HANA Service and resolve incidents, service requests, and defects within established service levels.
Perform root cause analysis, implement sustainable solutions, and drive continuous process improvements.
Configure, support, and maintain Service Orders, Service Contracts, Entitlements, Warranty Management, Repair Processes, Resource Scheduling, and Service Billing.
Monitor and support integrations between SAP S/4HANA Service and related modules including SD, MM, FI/CO, and PM/EAM.
Support SAP Fiori applications and mobile solutions used by service and field service teams.
Participate in testing activities, including UAT, regression testing, and production releases.
Develop user documentation, provide end-user training, and support adoption of new functionality.
Collaborate with business stakeholders to identify enhancement opportunities and deliver continuous improvements.
Participate in on-call and off-hours support as required to ensure system stability and business continuity.