SAP Administrator

swipejobs; Charlotte (NC); On-site; USD 90,000 - 96,000; Part time

Job summary

SwipeJobs seeks an experienced SAP S/4HANA Service Management Systems Analyst to deliver L2/L3 production support for SAP S/4HANA Service solutions after go-live in Charlotte, NC. You will collaborate with business stakeholders and IT teams to resolve incidents and drive service improvements.

The ideal candidate has extensive hands-on SAP S/4HANA Service experience, production support, and strong knowledge of service management processes and integrations with SAP modules.

Qualifications

• Bachelor's degree or equivalent in IT, CS, engineering, or related field.
• 10-15 years SAP experience with focus on Service, Customer Service, PM/EAM.
• 5+ years hands-on SAP S/4HANA Service support experience.
• Experience with production environments, incident, problem, and change management.
• Experience with SAP Fiori applications and mobile solutions for Field Service Management.

Responsibilities

• Provide L2/L3 production support for SAP S/4HANA Service and resolve incidents within SLAs.
• Perform root cause analysis and implement sustainable solutions.
• Configure, support, and maintain Service Orders, Service Contracts and Entitlements, and Warranty Management.
• Monitor integrations between SAP S/4HANA Service and related modules (SD, MM, FI/CO, PM/EAM).
• Support SAP Fiori apps and mobile solutions used by service teams.
• Participate in UAT, regression testing, and production releases.

Skills

SAP knowledge

Production support

Incident management

Cross-functional collaboration

SAP Fiori

Education

Bachelor's degree in IT/CS/Engineering

Tools

ServiceNow

Jira

SAP Fiori

Job description

Job Description: SAP S/4HANA Service Management Systems Analyst

Job Description: SAP S/4HANA Service Management Systems Analyst
Location: Charlotte, NC
Pay Rate: $65-$70 per hour
Job Type: Contract

Position Overview

We are seeking an experienced SAP S/4HANA Service Management Systems Analyst to provide L2/L3 production support for SAP S/4HANA Service solutions following go-live.
In this role, you will work closely with business stakeholders and cross-functional IT teams to resolve production issues, improve service processes, support system enhancements, and ensure stable operations across the service management landscape.
The ideal candidate will have strong hands‑on experience with SAP S/4HANA Service, production support, service management processes, and integrations with other SAP modules.

Key Responsibilities

• Provide L2/L3 production support for SAP S/4HANA Service, resolving incidents, service requests, and defects within established service levels.
• Perform root cause analysis and implement sustainable solutions to prevent recurring issues.
• Configure, support, and maintain:
  • Service Orders
  • Service Contracts and Entitlements
  • Warranty Management
  • Repair Processes
  • Resource Scheduling
  • Service Billing
• Monitor and support integrations between SAP S/4HANA Service and related modules, including SD, MM, FI/CO, and PM/EAM.
• Support SAP Fiori applications and mobile solutions used by service and field service teams.
• Participate in UAT, regression testing, system testing, and production releases.
• Develop user documentation and provide end‑user training and support.
• Collaborate with business stakeholders to identify enhancement opportunities and deliver continuous process improvements.
• Support production stability, system performance, and user satisfaction.
• Participate in on‑call and off‑hours support as required to maintain business continuity.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent education and experience.
• 10-15 years of SAP experience, with a strong focus on Service, Customer Service, Plant Maintenance, or Enterprise Asset Management.
• 5+ years of hands‑on SAP S/4HANA Service support experience.
• Experience supporting production environments, including incident, problem, and change management.
• Experience supporting SAP Fiori applications and mobile solutions for Field Service Management.
• Strong understanding of integrations across SAP SD, MM, FI/CO, and PM/EAM.
• Strong troubleshooting, analytical, and root cause analysis skills.
• Ability to manage multiple priorities in a fast‑paced production support environment.
• Excellent verbal and written communication skills.
• Strong customer service and stakeholder management abilities.
• Working knowledge of SAP testing methodologies and release management processes.

Hands‑On Experience Required

Candidates should have hands‑on experience supporting:

• Service Order Management
• Service Contracts and Entitlements
• Warranty and Claims Management
• Service Billing and Finance Processes

Preferred Qualifications

• Experience supporting both SAP ECC PM/CS and SAP S/4HANA Service environments.
• Familiarity with ITIL‑based support processes and service management practices.
• Experience with ticketing and workflow platforms such as ServiceNow or Jira.
• Experience supporting global users across multiple regions and time zones.
• Knowledge of SAP Field Service Management (FSM) and related mobility solutions.
• SAP certification in S/4HANA Service, Customer Service, or Plant Maintenance.

Why Consider This Opportunity?

• Competitive $65-$70/hour pay rate.
• Opportunity to work on enterprise‑level SAP S/4HANA Service operations.
• High‑impact role supporting critical service management processes.
• Exposure to SAP Fiori, Field Service Management, and cross‑module SAP integrations.
• Opportunity to contribute to system improvements and business process optimization.

$65.00 - $70.00 / hr