Onsite RN Triage Specialist: Hospice & Palliative Care

Hospice of the Western Reserve, Inc.; Cleveland (OH); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition Assistance

Retirement Plan

Health, Dental, Vision

Descrizione del lavoro

Reserve Care in Cleveland, Ohio is seeking a Registered Nurse (RN) for onsite telephone triage. This regular full-time role is located at our headquarters in Cleveland, OH.

You will provide prescribed medical treatment and personal care services to terminally ill patients, coordinate the Plan of Care with the transdisciplinary team, triage inbound calls, document in the EMR, and support families with empathy and clinical judgment.

Competenze

• High School Diploma or Equivalent required.
• Graduate from an accredited school of professional nursing. Ohio RN license required.
• 2-4 years of clinical support or triage experience preferred.

Mansioni

• Answer escalated calls from families, hospital staff, and providers to assess care needs.
• Triage inbound calls and provide intervention or dispatch as needed.
• Document patient information accurately in EMR and related systems.
• Provide medical advice and support to agents via Five9 system.

Conoscenze

Empathetic phone communication

Multitasking

Excellent communication

Computer literacy

Formazione

High School Diploma or Equivalent

RN Licensure in Ohio

Strumenti

EMR systems

Five9 system

Descrizione del lavoro

Reserve Care in Cleveland, Ohio is seeking a Registered Nurse (RN) for onsite telephone triage. This regular full-time role is located at our headquarters in Cleveland, OH.

You will provide prescribed medical treatment and personal care services to terminally ill patients, coordinate the Plan of Care with the transdisciplinary team, triage inbound calls, document in the EMR, and support families with empathy and clinical judgment.