Onsite Resident Relations Specialist Part-Time Weekends (VillageWalk at Lake Nona)

RealManage; Orlando (FL); On-site; USD 20,000 - 29,000; Part time

Job summary

RealManage Elevated Onsite in Orlando, FL is seeking a part-time Resident Relations Specialist for weekends to welcome residents, guests, and vendors, answer phones, and support the management office.

You will process leases and owner packets, provide exceptional customer service, and help ensure smooth daily operations at VillageWalk at Lake Nona. Weekend schedule is Saturday and Sunday 8:30 AM–5:00 PM with occasional weekday hours.

Qualifications

• Minimum 2 years in customer service-related industry.
• Front desk/office experience preferred.
• Leasing experience preferred.
• Flexible to cover callouts and vacations on weekdays.
• Strong attention to detail and communication skills.
• Proficient with computers, keyboards, and standard office equipment.
• Basic knowledge of Fair Housing laws preferred.

Responsibilities

• Answer the telephones.
• Greet residents, guests, and vendors.
• Process leases and new owner packets.
• Assist staff to ensure coverage in the management office.
• Deliver a high level of customer service.

Skills

Customer service

Front desk

Leasing

Telephone skills

PC skills

Fair Housing knowledge

Job description

Job Details: Job Location: Orlando, FL 32827, Position Type: Part Time, Salary Range: $18.00 - $18.00 Hourly, Job Category: ELVONS,

Role: Onsite Resident Relations Specialist - Part Time Weekends

Location: Orlando, FL

Community: VillageWalk at Lake Nona

Pay: $18.00 per hour

Job Type: Part Time

Typical Schedule: Saturday and Sunday, 8:30AM - 5:00PM, additional hour during the week depending upon demand.

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

Values

• Integrity:we always do the right thing.
• Respect:for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness:more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships:we are a professional services company; people do business with people they like.
• Always Improving:never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Lake Nona, a 17-square-mile master-planned community in Orlando, Florida, developed by Tavistock Development Company, is one of the nation’s fastest-growing and most innovative communities. Located near Orlando International Airport, it serves as a hub for technology, mobility, and wellbeing, attracting global companies and talent across industries like health sciences, education, and sports performance.

Within this vibrant setting, VillageWalk offers a resort-style living experience with a unique, connected design. Its Town Center links to scenic bridges, canals, and miles of walking and biking trails. Residents enjoy a wide range of amenities, including pools, parks, sports courts, and indoor facilities such as a 24-hour fitness center and event spaces.

Combined with Lake Nona’s cultural attractions, public art, and diverse dining and entertainment options, the community offers a balanced lifestyle focused on innovation, connectivity, and leisure.

Role Summary

The Resident Relations Specialist serves as the welcoming first point of contact for residents, guests, and vendors, providing exceptional customer service while managing telephone communications, processing lease and new-owner documentation, and supporting daily management office operations.

Responsibilities

• Responsible for answering the telephones
• Meeting and greeting incoming residents, guests, and vendors
• Processing leases and new owner packets
• Assists other employees with residents and visitors to ensure overall coverage in management office
• Deliver a high level of customer service

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

• Position prefers a minimum of 2years’ experience in customer service-related industry (i.e., retail sales, real estate sales, hospitality, etc.)
• Position prefer prefers a minimum of 2 years of front desk experience and/or office experience
• Leasing experience preferred
• Must be flexible to cover callouts and/or vacations during the weekdays
• Strong attention to detail
• Telephone skills
• Personal Computer skills, Keyboard,Copy Machine,Facsimile
• Basic knowledge of Fair Housing laws preferred

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay

$18.00 per hour (depending on education and experience)

EEO & Values Statement

RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Statement

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at [e-mail].