Onsite Removal Team Lead - Customer Experience

MAC.BID; Las Vegas (NV); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Healthcare after 60days of employment

Weekly paychecks

Employee credit each week to bid on我们的

Job summary

MAC.BID is seeking a Removal Team Lead in North Las Vegas, NV to supervise a team responsible for customer pick-ups of returned and overstock items. The role ensures efficient operations, coordinates with the GM, and maintains high standards of customer service.

Responsibilities include training team members, managing timesheets, and enforcing policies to meet company goals, with regular onsite work and a 8-hour schedule.

Qualifications

• Must be available to work onsite Monday through Friday 9:45am-6:15pm, for 8 hours with a half-hour lunch break with 2 days off, hours to be determined by workload and General Manager

Responsibilities

• Assist customers in finding items according to our racking system
• Scan customers into the pick-up queue, and then out when merchandise leaves the warehouse
• Provide each customer with a great experience
• Subject matter expert on all positions within the department
• Ensure that each team member receives adequate training
• Be responsible for the removal team to meet the goals necessary for company growth
• Communicate effectively with the GM on all matters that need to be escalated
• Adjust, approve, and submit team timesheets
• Determine, with the GM, any disciplinary action for policy violation, and deliver the message to the team member
• Provide input to the GM in the evaluation process
• Coordinate and communicate effectively with the supervisory team

Skills

Team leadership

Customer service

Onsite work

Physical ability

Education

High school diploma or equivalent

Job description

MAC.BID is seeking a Removal Team Lead in North Las Vegas, NV to supervise a team responsible for customer pick-ups of returned and overstock items. The role ensures efficient operations, coordinates with the GM, and maintains high standards of customer service.

Responsibilities include training team members, managing timesheets, and enforcing policies to meet company goals, with regular onsite work and a 8-hour schedule.