Onsite Quality CAPA & Investigation Lead

World Courier Inc; Haviland (NY); On-site; USD 62,000 - 98,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Cencora is seeking a Quality Assurance professional to oversee quality activities within the Transport divisions at the New Hyde Park facility. The role includes guiding teams on compliance, maintaining QMS, and coordinating audits and CAPA initiatives.

The candidate will ensure regulatory adherence, manage incidents and deviations, and support continuous improvement through data-driven analyses and cross-functional collaboration.

Qualifications

• High School Diploma or GED required.
• BS in Science, Quality Management, Engineering, or related field preferred.
• 2–5 years in Quality, Operations, or related field in healthcare.
• 2+ years of coordination or supervisory experience.

Responsibilities

• Oversee quality-related activities within the Transport divisions.
• Provide guidance to office and divisional associates on quality and compliance.
• Ensure compliance with local regulatory requirements related to operations.
• Manage incident documentation and investigations of non-conformities.
• Support CAPA and root cause analysis initiatives to address root causes.
• Create comprehensive reports and monitor deviations per SOPs.
• Report deviations to QA and local leadership.
• Ensure customer complaints are addressed effectively.
• Develop and maintain a robust QMS and performance metrics.
• Organize management review meetings according to SOPs.
• Oversee supplier evaluation and audits to ensure quality.
• Be the main auditor contact and support inquiries from auditors.

Skills

Quality assurance

Regulatory compliance

Problem solving

Communication

Organizational skills

Education

High School Diploma/GED

BS in Science/Quality Management/Engineering

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Cencora is seeking a Quality Assurance professional to oversee quality activities within the Transport divisions at the New Hyde Park facility. The role includes guiding teams on compliance, maintaining QMS, and coordinating audits and CAPA initiatives.

The candidate will ensure regulatory adherence, manage incidents and deviations, and support continuous improvement through data-driven analyses and cross-functional collaboration.