Onsite Program Manager

QPS Employment Group; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Employee ownership heritage

Comprehensive benefits package

Paid time off & holidays

Educational assistance

Incentive bonus

Work-life balance

Family culture

Job summary

QPS Employment Group is seeking an On-Site Program Manager for a client in Houston, TX. The role involves overseeing onsite staff, developing training plans, and maintaining strong client relationships to ensure excellent service delivery.

This on-site, Monday–Friday, 1st shift position requires 1–3 years of admin and customer service experience, strong MS Office skills, and a professional, high-integrity mindset.

Qualifications

• 1-3 years of customer service and administrative experience.
• Proficient in Microsoft Office programs (Word, Excel, Outlook, PowerPoint)
• Excellent organizational skills.
• Ability to handle multiple duties in a busy work environment.
• Professional and effective communication skills.
• Able to troubleshoot/problem solve.
• Professional, confidential, and honest mannerisms.
• High level of integrity and commitment.
• High School diploma or GED preferred.

Responsibilities

• Oversees the daily activity of onsite staff ensuring they are delivering an excellent experience to our client and our Associate Employees.
• Selects, trains, and develops our onsite staff through formal Training and Development Plans as well as regular one on ones to provide feedback to our internal staff.
• Develops strong rapport with our key contacts at the client we are servicing. This includes client entertainment such as lunches and other outside work events.
• Provides feedback directly to our clients on areas of operational improvement and collaboration to improve the success of the onsite program.
• Develops strategic service plans. In partnership with the RVP on the day-to-day operations of our onsite programs, striving to lower attrition and engage our Associate Employees in their assignments.
• Assists in the implementation of client onboarding requirements, client orientations, and ongoing client feedback and review programs. Included in this is the administration and oversight of our safety program in conjunction with the client’s own safety program.
• Travels to new onsite operations and assists in the strategic planning of these operations, including ongoing mentoring and consultation for the local staff.
• Performs a full range of managerial responsibilities which may include but are not limited to interviewing, hiring, feedback sessions including coaching and development, planning, promoting our company belief system, assigning and directing work; EEO; performance management; budgeting.
• Other duties as assigned.

Skills

Customer service

Administrative experience

Organizational skills

Communication skills

Problem solving

Integrity & discretion

Education

High School diploma or GED

Tools

Microsoft Office

Job description

QPS Employment Group is hiring an On-Site Program Manager for our client in Houston, TX. We are looking for a passionate individual who is motivated, goal-driven, and committed to hard work. The person will be working on-site at our client in a warehouse facility and oversees the planning, implementation, and ongoing success of our onsite operational and service plans. The Onsite Project Manager will be responsible for all things associated with our onsite program including the selection of onsite personnel, training and development of onsite personnel, developing rapport and relationships with key client contacts, and providing continuing oversight and feedback to our onsite staff. This is an internal position with QPS Employment Group, Monday- Friday, 1st shift.

Join an award-winning organization that offers growth both inside and outside of the company. QPS values your ability to advance and improve, as you develop a lasting career with one of the Midwest's most dynamic companies. Learn what it's like to work internally at QPS and how we provide positive experiences with everyone we interact with through our company's Six Core Beliefs:

• Family Spirit: We are more than just a team. We go above and beyond for each other as a true family does and strive to support all who interact with our great company.

• High Touch: We have an emotional impact on all who work with us and never accept the status quo. We say YES and turn the ordinary to extraordinary.

• Passion: Our rewards come from the impact we have on others. We create valuable relationships that illustrate just how important each of us truly is. We engage with each other in meaningful connections that better all of us.

• Legacy: We build a lasting path within the organization. We inspire growth and encourage each other to continuously learn from, as well as teach, those we serve. We appreciate each other and see everyone's value.

• Innovation: We take risks and inspire change at all levels of the organization. We understand that both successes and failures help build a transformational organization that continuously learns and improves.

• Collaboration: We work without boundaries and know that together we can accomplish anything. By empowering all voices, we develop ideas and solutions that create a positive experience for all involved.

What you’ll be doing:

• Oversees the daily activity of onsite staff ensuring they are delivering an excellent experience to our client and our Associate Employees
  
• Selects, trains, and develops our onsite staff through formal Training and Development Plans as well as regular one on ones to provide feedback to our internal staff
• Develops strong rapport with our key contacts at the client we are servicing. This includes client entertainment such as lunches and other outside work events
• Provides feedback directly to our clients on areas of operational improvement and collaboration to improve the success of the onsite program
• Develops strategic service plans. In partnership with the RVP on the day-to-day operations of our onsite programs, striving to lower attrition and engage our Associate Employees in their assignments
• Assists in the implementation of client onboarding requirements, client orientations, and ongoing client feedback and review programs. Included in this is the administration and oversight of our safety program in conjunction with the client’s own safety program
• Travels to new onsite operations and assists in the strategic planning of these operations, including ongoing mentoring and consultation for the local staff
• Performs a full range of managerial responsibilities which may include but are not limited to interviewing, hiring, feedback sessions including coaching and development, planning, promoting our company belief system, assigning and directing work; EEO; performance management; budgeting
• Other duties as assigned

What we look for:

• 1-3 years of customer service and administrative experience
  
• Proficient in Microsoft Office programs (Word, Excel, Outlook, PowerPoint)
• Excellent organizational skills
• Ability to handle multiple duties in a busy work environment
• Professional and effective communication skills
• Able to troubleshoot/problem solve
• Professional, confidential, and honest mannerisms
• High level of integrity and commitment
• High School diploma or GED preferred

What we offer:

• We are proudly 100% employee-owned (click HERE to learn more)
  
• Health, Dental, Vision, Short & Long Term Disability, Life Insurance, Health Savings Account (HSA), Limited Purpose FSA, Dependent Care Reimbursement, 401k
• PTO, Birthday PTO, Paid Holidays
• Educational Assistance
• Incentive bonus
• Work-life balance & flexibility
• Family culture