Onsite Production Manager

Coast designs LLC; Village of Tuckahoe (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A fast-growing wedding stationery studio is seeking a full-time Production Manager to oversee daily operations. This hands-on role requires strong organizational skills and attention to detail, ensuring smooth workflows and excellent customer service. The ideal candidate thrives in a creative environment and is passionate about producing high-quality products. This position requires in-person work in Westchester, NY, with no remote options available.

Benefits

Competitive vacation policy

Qualifications

• Experience in printing, stationery, design, or event production.
• 1-3 years or recent college grad.

Responsibilities

• Manage day-to-day operations of the studio.
• Print and organize daily orders from multiple platforms.
• Triage incoming emails and messages across platforms.

Skills

Detail-oriented

Organizational skills

Initiative

Communication

Problem-solving

Education

4 year college diploma

Tools

Asana

Google Suite

Shopify

Etsy

Minted

Job description

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Direct message the job poster from Coast designs LLC

Small Business Owner, Illustrator, and Contributing Writer

Job Title: Onsite Production Manager

Location: Onsite – Westchester, NY (initially in home studio; moving to permanent office)

Note - This role requires in-person work and commuting to lower Westchester. Please don't apply if you are not able to commute and work in-person. We cannot accommodate hybrid or remote applicants due to the nature of the position. It is impossible to perform the job's necessary tasks remotely.

Type: Full-Time

About Us:

We’re a fast-growing wedding stationery studio known for watercolor wedding invitations and one-of-a-kind paper goods. Our clients are high-touch, detail-oriented, and expecting excellence—and we deliver it. As we grow, we’re looking for someone just as passionate about precision, efficiency, and beautiful products as we are.

About the Role:

We’re hiring a full-time Production Manager to run the day-to-day operations of our studio. This person will be the organizational and administrative engine of the business—managing timelines, printing and packaging orders, responding to customer inquiries, and keeping everything running smoothly behind the scenes and on the front lines. This is a hands-on, detail-driven role for someone who thrives on checklists, takes pride in efficient systems, and is excited to help grow a small business from the ground up.

Key Responsibilities

• Print and organize daily orders from multiple consumer touch points including Etsy, Minted, Amazon, Shopify, and others for our fulfillment team
• Schedule and coordinate FedEx, UPS, and USPS pickups and deliveries
• Quality check all printed items before packaging and shipment
• Manage inventory of order materials and packaging supplies (paper, envelopes, packaging, ink, etc.)
• Order and restock materials as needed, tracking supply levels and lead times
• Organize and manage physical inventory and production space for maximum efficiency

Project Management & Operations

• Track project statuses and deadlines using Asana and communicate with internal team members to ensure customer notes are seen and followed
• Keep internal production timelines updated and flag any delays or issues
• Create, maintain, and improve systems for workflow, storage, and efficiency
• Assist with onboarding new clients and updating project info across platforms
• Document step-by-step processes and help build our internal playbook

Customer Service & Admin Support

• Triage incoming emails and messages across platforms (Gmail, Etsy, Shopify, Minted, Amazon)
• Serve as the first line of communication for customer inquiries, using templates and good judgment when responding
• Answer questions about products, timelines, order status, and policies with clarity and empathy
• Maintain and update our library of customer service templates and FAQ documents
• Escalate complex issues to the founder or design team as needed
• Keep customer communication organized and documented for team visibility
• Assist with preparing files for printing and sending proofs to clients
• Provide general administrative support to the founder and studio as needed

You Might Be a Fit If You:

• Are detail-oriented and love making things run efficiently
• You're a "measure twice, cut once" type of person who is good with numbers (math phobics should not apply, you'll need to count things a lot and it's essential not to miscount)
• Take initiative, stay organized, and follow through without being chased
• Are a true self-starter—you're not afraid to take ownership and solve problems
• Like working with your hands and find joy in producing beautiful things
• Have a passion for systems and operations
• Are comfortable working onsite in a small team and wearing many hats
• Are kind, clear, and professional in communication—written and verbal
• Have a long-term mindset and want to grow with a creative, scaling company
• Love start up culture and want to be with a company through major growth stages

Qualifications:

• Experience in printing, stationery, design, or event production
• Familiarity with printers, trimmers, and packaging materials
• Experience with Asana, Dropbox, Google Suite, Shopify, Etsy, or Minted
• Prior experience in customer service, inbox management, or VA-type work
• 4 year college diploma or equivalent work experience
• 1-3 years or recent college grad
• $40,000-60,000 salary commensurate with experience
• Competitive vacation policy

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

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