Onsite Patient Access Specialist – Tulsa, Growth & Perks

Ensemble Health Partners; Tulsa (OK); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Shift differentials

Job summary

Ensemble Health Partners in Tulsa, OK is seeking an on-site Admitting/Patient Access professional to perform admitting duties for hospital services, assign MRNs, verify insurance, collect demographics, and process orders with compassionate service.

The role emphasizes accuracy, regulatory compliance, and patient communication. Requires 1+ year customer service, HS diploma, and CRCR within 6 months; company-paid certifications and tuition reimbursement available.

Qualifications

• 1+ years of customer service experience.
• Willingness to explore AI-driven process improvements.
• High School Diploma or GED required.
• CRCR certification within 6 months of hire (company paid).

Responsibilities

• Perform admitting duties for all patients admitted for services at the hospital while meeting the mission and goals of the organization and all regulatory compliance requirements.
• Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and utilize overlay tool while providing excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls; adhere to policies and provide excellent customer service with compassion.
• Utilize quality auditing and reporting systems to ensure accounts are corrected; conduct audits of accounts and provide statistical data to leadership.
• Perform pre-registration of patient accounts prior to visits; obtain demographic, insurance, and other information including patient financial liabilities; collect point of service collections and past due balances with payment plan options.
• Explain general consent for treatment forms; obtain necessary signatures.
• Distribute patient education documents and consent forms.
• Review eligibility responses in insurance verification system and enter benefit data to support collections and billing processes.
• Screen medical necessity using ABN software; inform Medicare patients about possible non-payment and distribute ABN as appropriate.

Skills

Customer service

Curiosity toward AI

Education

High School Diploma or GED

CRCR Certification within 6 months

Tools

ABN software

Insurance verification system

Job description

Ensemble Health Partners in Tulsa, OK is seeking an on-site Admitting/Patient Access professional to perform admitting duties for hospital services, assign MRNs, verify insurance, collect demographics, and process orders with compassionate service.

The role emphasizes accuracy, regulatory compliance, and patient communication. Requires 1+ year customer service, HS diploma, and CRCR within 6 months; company-paid certifications and tuition reimbursement available.