Onsite Night Guest Attendant

HMC Hotel Management Consulting; Bradenton (FL); On-site; Full time

Job summary

Join a leading hotel management company as an Onsite Night Guest Attendant. This role involves providing excellent customer service, conducting property inspections, and ensuring guest satisfaction during evening shifts. Enjoy a supportive work culture with opportunities for career growth and benefits including medical coverage and flexible pay options.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

Employee Assistance Program

Career Growth Opportunities

Free Room Onsite

Qualifications

• At least one year in customer service; hotel operations experience preferred.
• Proficient computer skills.

Responsibilities

• Conduct regular property inspections during the night to ensure safety and security.
• Assist with guest check-in and check-out during after-hours.
• Perform cleaning tasks and maintain the laundry area.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Tools

Computer Skills

Job description

Join to apply for the Onsite Night Guest Attendant role at HMC Hotel Management Consulting

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Exciting Opportunity: Onsite Night Guest Attendant at WoodSpring Suites in Bradenton, FL!

About the Role:

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Onsite Night Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. This position will live onsite and will typically work evening shifts and be on call overnight to oversee the property after hours, performing a wide variety of tasks.

Our Culture:

We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $15.50 - $17.50.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Medical, dental, and vision benefits in addition to paid time off for full-time employees.
• Employee Assistance Program: Complimentary support for personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company.
• Living Onsite: Free room offered to coordinate overnight on call needs.

Primary Duties:

• Conduct regular property inspections during the night to ensure safety and security.
• Assist with guest check-in and check-out during after-hours, providing excellent customer service and addressing guest needs.
• Complete laundry responsibilities, including washing, drying, folding, and organizing linens and towels, and maintain the laundry area.
• Perform cleaning tasks such as vacuuming, dusting, and sanitizing public areas, and ensure cleaning supplies are stocked.
• Perform room preps for rooms that housekeeping was unable to clear during the day shift.
• Follow property emergency procedures and ensure security of the property and guests.
• Be on call overnight for guest needs.
• Perform other duties as assigned.

Preferred Qualifications:

• At least one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.

Physical Requirements:

• Repetitive climbing of stairs and ladders.
• Tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods.
• Ability to lift, push, pull up to 20 lbs regularly, occasionally up to 50 lbs.

Hotel Management and Consulting, Inc. reserves the right to modify this job description. This description is not an employment contract and employment remains at-will. Reasonable accommodations will be made for qualified individuals with disabilities. We are an equal opportunity employer and a drug-free workplace.