Onsite Mortgage Servicing Client Liaison

McMichael Taylor Gray, LLC; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

McMichael Taylor Gray, LLC is seeking an experienced Client Liaison to serve as an onsite representative at a designated mortgage servicing client location. You will facilitate communication, monitor file progression, and ensure compliance across foreclosure portfolios, working closely with MTG teams.

The role emphasizes building professional relationships, solving issues, and maintaining timely progression while meeting regulatory and client requirements in a fast-paced onsite environment.

Qualifications

• Bachelor's degree required.
• Experience in mortgage servicing, foreclosure, default services, banking, or a legal environment preferred.
• Familiarity with foreclosure and mortgage default processes is a plus.
• Experience with mortgage servicing systems (LPS/ICE) is beneficial.
• Strong communication and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced onsite client environment.

Responsibilities

• Serve as firm’s onsite liaison and primary contact for assigned foreclosure matters.
• Build and maintain professional relationships with mortgage servicing personnel and MTG staff.
• Monitor foreclosure files from referral through milestones to ensure timely progression.
• Coordinate communication between client and firm regarding file status and escalated issues.
• Review file information and servicing system data for accuracy and completeness.
• Manage tasks, events, holds, exceptions, and workflow within deadlines.
• Ensure client and servicing systems are updated accurately and timely.
• Identify potential delays or compliance issues and work with teams to resolve them.
• Monitor attorney and vendor activity and escalate as needed.
• Assist with reporting, portfolio reviews, audits, and special projects.
• Collaborate with internal and external partners to improve workflow and mitigate risk.
• Maintain knowledge of investor, insurer, regulatory, client, and state foreclosure requirements.
• Provide responsive, professional communication matching the firm’s 24-hour response expectation.

Skills

Mortgage servicing

Foreclosure

Banking

Legal environment

Relationship building

Communication

Organization

Education

Bachelor's degree

Tools

LPS/ICE

Job description

McMichael Taylor Gray, LLC is seeking an experienced Client Liaison to serve as an onsite representative at a designated mortgage servicing client location. You will facilitate communication, monitor file progression, and ensure compliance across foreclosure portfolios, working closely with MTG teams.

The role emphasizes building professional relationships, solving issues, and maintaining timely progression while meeting regulatory and client requirements in a fast-paced onsite environment.