Onsite Mobile Solutions Specialist

KARL STORZ SE & Co. KG; Northern (KY); Hybrid; USD 54,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Wellness program

Pet insurance

Vacation accrual

Parental leave

401k match

Flexible Spending Accounts

HSA

Job summary

KARL STORZ North America is seeking an Onsite Mobile Solutions Specialist to support the growth and continuity of the Onsite Endoscopic Specialist program. This field-based role will establish new accounts, provide interim coverage for short-term contracts, and maintain service coverage at customer locations experiencing staffing gaps.

You will assess customer environments, establish workflows, deliver clinical and technical guidance, and prepare future OES team members and customers for

Qualifications

• High school diploma or equivalent.
• Three or more years of experience as an OES or in Sterile Processing or a related surgical/medical role.
• Advanced knowledge of OR and clinical processes and KARL STORZ products.
• Ability to travel frequently throughout the United States.

Responsibilities

• Launch and support new OES accounts by learning customer processes, workflows, procedures, and key stakeholders.
• Provide interim coverage for short-term OES contracts and established accounts with extended staffing gaps.
• Support implementation planning, identify process improvements, and document opportunities to improve service delivery and reduce costs.
• Deliver customized training and education based on KARL STORZ products and clinical environment.
• Oversee maintenance of KARL STORZ equipment, including inspection, documentation, and readiness in the operating room.
• Analyze account and product-utilization data and collaborate with clinical/stakeholder teams.

Skills

Travel frequently

Strong communication

Team collaboration

MS Office (Outlook/Excel)

Education

High school diploma or equivalent

Job description

At KARL STORZ, we take pride in helping patients
through some of the toughest journeys of their lives.
We are making contributions that matter.
Regardless of your role, YOU improve patients’ lives every day.

Get to know us and join our teamas

Onsite Mobile Solutions Specialist

Job Function: Repair & Service

Location: US

Work Flexibility: Field-based (Hospital)

From the operating room to surgery centers—and everywhere in between—KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging—to build a more connected, software-enabled operating room.

As an independent, family-owned MedTech company, we ambitiously think in generations instead of quarters to improve patients’ lives around the world.

About the Role

The Onsite Mobile Solutions Specialist plays a critical role in supporting the growth, launch, and continuity of the KARL STORZ Onsite Endoscopic Specialist program. In this mobile, field-based role, you will help establish new OES accounts, provide interim support for short-term contracts, and maintain service coverage at customer locations experiencing extended staffing gaps.

As a subject matter expert, you will assess customer environments, establish effective workflows, deliver clinical and technical guidance, and help ensure incoming OES team members and customers are positioned for long-term success. This highly visible role directly supports the customer experience, the success of the Onsite Program, and the KARL STORZ brand.

This position is remote and requires frequent travel throughout the United States, including travel to hospitals, operating rooms, laboratories, and surgery centers. Compensation for this role will be determined based on the appropriate level within the established salary structure. The current posting ranges are:
B Level: $53,498 - $67,891 annually
C Level: $58,906 - $74,797 annually

What You’ll Do

• Launch and support new OES accounts by learning customer processes, workflows, procedures, and key stakeholders to create a strong foundation for long-term service success.
• Provide interim coverage for short-term OES contracts and established accounts with extended staffing gaps, helping maintain service continuity and customer satisfaction.
• Support implementation planning, identify process improvements, recommend efficient workflows, and document opportunities that help improve service delivery and reduce repair-related costs.
• Deliver customized training and education based on KARL STORZ products, customer needs, and the clinical environment.
• Oversee daily maintenance and management of KARL STORZ equipment, including inspection, documentation, preventive maintenance, troubleshooting, and readiness support in the operating room.
• Analyze account and product-utilization data while building strong working relationships with nurses, physicians, Sterile Processing, Materials Management, and administrative stakeholders.

What You Bring

• High school diploma or equivalent.
• Three or more years of experience as an OES, or three or more years of experience in Sterile Processing, surgical sales, surgical technology, or another relevant surgical or medical role.
• Advanced knowledge of operating room, Sterile Processing Department, and clinical processes, along with strong technical competence and knowledge of KARL STORZ products.
• Ability to help create and execute implementation plans while adapting to the processes, stakeholders, and requirements of multiple customer environments.
• Strong communication, collaboration, and interpersonal skills, with the ability to work effectively with stakeholders at all organizational levels.
• Proficiency with Microsoft Office applications, particularly Outlook and Excel, and ability to travel frequently throughout the United States.

What Will Make You Successful

• You quickly build credibility and productive working relationships with clinical, technical, and administrative partners.
• You are highly adaptable and comfortable entering new customer environments, learning unfamiliar workflows, and providing immediate hands-on support.
• You approach customer challenges with creativity, sound judgment, and a continuous-improvement mindset.
• You balance technical expertise with a service-oriented approach that consistently delivers a best-in-class customer experience.
• You are organized, self-directed, and able to manage frequent travel, changing priorities, and multiple account responsibilities.
• A bachelor’s degree, relevant advanced certifications, previous training experience, or experience in the medical device or healthcare marketplace is preferred.

Additional Requirements

This position requires the ability to lift, push, or pull up to 25 pounds. The Onsite Mobile Solutions Specialist must follow all applicable KARL STORZ and customer safety and quality requirements while working at customer locations.

Why KARL STORZ?

Join KARL STORZ and be part of a team creating medical innovations that truly make a difference. Beyond technology, you’ll be part of a culture that values talent as its greatest asset, empowering you to contribute to a mission that improves patient care worldwide.

MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Medical / Dental / Vision including a state-of-the-art wellness program and access to pet insurance, too!
• 3 weeks vacation accrual for full time roles,* paid holidays plus paid sick time too
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 66.67% (4%) of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• HSA Savings Accounts with company contribution
• Life, STD & LTD Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!
  * Field sales, internships, and roles that are regularly scheduled to work less than 30 hours per week are not eligible for vacation, except where required by law.
  Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
  KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as acondition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to askhow credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.