Onsite Member Experience Leader - Healthcare

Alignment Healthcare LLC; Orange (CA); On-site; USD 44,790 - 67,185; Full time

Job summary

Alignment Healthcare LLC is looking for an Onsite Customer Experience Lead in Orange, CA to enhance the healthcare experience for members. The role requires strong leadership and a proactive approach in managing customer service standards, addressing complaints, and leading training initiatives in a supportive team environment.

The ideal candidate should have over 3 years of customer service experience, preferably in healthcare, and be able to communicate effectively with diverse teams while ensuring high service standards.

Qualifications

• Minimum 3 years of customer service experience; preferred 5+ years healthcare experience.
• Knowledge of Medicare Managed Care Plans required.
• Ability to communicate effectively with diverse members and management.

Responsibilities

• Serve as subject matter expert for procedures and benefits.
• Lead specific projects and assist with team performance monitoring.
• Address member complaints according to grievance procedures.

Skills

Customer service experience

Healthcare knowledge

Bilingual (English/Spanish)

Problem-solving skills

Effective communication

Education

High School Diploma or GED

College courses

Tools

10-key experience

Job description

Alignment Healthcare LLC is looking for an Onsite Customer Experience Lead in Orange, CA to enhance the healthcare experience for members. The role requires strong leadership and a proactive approach in managing customer service standards, addressing complaints, and leading training initiatives in a supportive team environment.

The ideal candidate should have over 3 years of customer service experience, preferably in healthcare, and be able to communicate effectively with diverse teams while ensuring high service standards.