Onsite Medical Records Processing

Healthmark Group; Irving (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Healthmark Group in Irving, Texas is hiring an Onsite Medical Records Processing Specialist. This entry-level position is crucial for completing ROI requests, ensuring accuracy, and providing excellent customer service. Candidates should be fast learners, dependable, and team players with a positive attitude. Responsibilities include validating requests for PHI and maintaining confidentiality. The role involves a clean and orderly work area, meeting deadlines, and maintaining high customer satisfaction standards.

Qualifications

• Must maintain 100% ROI accuracy.
• Ability to complete all STATs within an hour.
• Maintains confidentiality and standards of ethics.

Responsibilities

• Complete all incoming ROI requests in a timely manner.
• Validate requests for release of PHI.
• Provide excellent customer service and de-escalate complaints.

Skills

Fast learner

Dependable

Quick worker

Team player

Positive attitude

Job description

Company

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient‑centric approach to support the entire spectrum of the patient information journey.

Job Description

HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry‑level position and an exciting opportunity for someone looking to start their career with a fast‑growing company. We are expanding rapidly and have created unique roles that need qualified candidates.

Position

Onsite Medical Records Processing Specialist

Job Role and Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner.
• This position must maintain 100% ROI Accuracy.
• This position must complete all STATs within an hour and maintain a 24‑hour turnaround time for all other ROI requests.
• This position must keep all queues current.
• Validates requests and authorizes for release of PHI according to established procedures.
• Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
• Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI request into chart.
• Abides by the ROI policy specific to both HealthMark and the client.
• This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
• This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
• Maintain and update facility guide as needed.
• Provides excellent customer service by being attentive and respectful.
• Follows through as promised.
• Proactive in identifying PT complaints with the ability to de‑escalate as needed.
• Communicate effectively with customers.
• Achieve maximum customer satisfaction.

Desired Qualities

• Fast learner
• Dependable
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more.

Note: This job description is intended to provide a general overview of the position and does not encompass all job‑related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.