Medical Records Processing Specialist Onsite

Healthmark Medical; United States; On-site; USD 36,000 - 42,000; Full time

Job summary

HealthMark Group is seeking an entry-level Onsite Medical Records Processing Specialist to join our team in an onsite role. You will handle ROI requests, verify accuracy, and maintain confidentiality of PHI while delivering timely updates to clients and patients.

The ideal candidate is a fast learner, dependable, and a team player with a positive attitude who strives to do more and provides excellent customer service in a fast-paced healthcare environment.

Qualifications

• Entry-level position; no prior experience required.
• Commitment to HIPAA and privacy standards.

Responsibilities

• Complete all incoming ROI requests accurately and timely.
• Assist clients and patients with status of requests via phone.
• Maintain 100% ROI accuracy and 24-hour turnaround for non-STAT requests.
• Validate requests and authorize release of PHI per procedures.
• Ensure confidentiality and proper invoicing; secure handling of PHI.
• Update facility guides and maintain neat, orderly work area.
• Provide excellent customer service and de-escalate concerns.

Skills

Fast learner

Dependable

Team player

Positive attitude

Proactive

Job description

COMPANY:

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark's proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

JOB DESCRIPTION:

HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates.

POSITION: Onsite Medical Records Processing Specialist

LOCATION: Onsite location

Entry-level job duties include, but not limited to:

JOB ROLE AND RESPONSIBILITIES:

• Complete all incoming ROI requests in a timely and efficient manner.
• Assist clients, patients, and requestors with the status of requests for medical records via phone call.
• This position must maintain 100% ROI Accuracy.
• This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests.
• This position must keep all queues current.
• Validates requests and authorizes for release of PHI according to established procedures.
• Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
• Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI request into chart.
• Abides by the ROI policy specific to both HealthMark and the client.
• This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
• This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
• Maintain and update facility guide as needed.
• Provides excellent customer service by being attentive and respectful.
• Follows-through as promised.
• Proactive in identifying PT complaints with the ability to de-escalate as needed.
• Communicate effectively with customers.
• Achieve maximum customer satisfaction.

Qualities that the candidate for this position should include:

• Fast learner
• Dependable
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more.

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs.