Onsite Logistics Specialist: Master Orders & Delivery

API Delevan, Inc.; El Paso (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision coverage

401(k) with matching

Job summary

Regal Rexnord is seeking a Logistics Specialist for our El Paso, TX site to manage the full customer order cycle and ensure timely, accurate delivery. You will partner with Production, Planning, Purchasing, Logistics, and Warehouse teams to resolve issues and optimize delivery performance.

The role requires 3+ years in logistics or related fields, advanced Excel proficiency, and willingness to travel monthly to the Chihuahua, Mexico site. A US work authorization is required.

Qualifications

• Bachelor’s degree in Industrial Engineering, Business Administration, International Business, Logistics, or related fields.
• Minimum of 3+ years of experience in customer service, planning, logistics, or order management.
• Advanced Microsoft Excel skills.
• Demonstrated ability to analyze order data, manage priorities, and communicate effectively with customers and cross-functional partners.
• Must be eligible and available to travel to our Chihuahua, Mexico site at least monthly.
• Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

Responsibilities

• Manage the complete customer order cycle from receipt through delivery, ensuring accurate and timely execution.
• Serve as the primary point of contact between customers and internal departments, providing clear and proactive order-status updates.
• Monitor open orders, backlogs, past-due orders, and delivery performance daily to identify risks and drive corrective actions.
• Communicate shipment dates, delivery commitment changes, material constraints, and potential supply risks in a timely manner.
• Coordinate with Production, Planning, Purchasing, Logistics, and Warehouse teams to confirm material availability and production capacity.
• Manage and resolve escalations involving delays, shortages, demand changes, and delivery issues, including coordination of recovery plans.
• Participate in customer meetings to review open orders, priorities, delivery risks, and recovery actions.
• Maintain accurate and current order records, delivery commitments, and related information in the ERP system.
• Prepare and present customer service performance metrics, including on-time delivery, response time, delivery-promise accuracy, backlog, escalations, and customer satisfaction.
• Support continuous improvement actions that strengthen customer service levels and improve delivery performance.

Job description

Regal Rexnord is seeking a Logistics Specialist for our El Paso, TX site to manage the full customer order cycle and ensure timely, accurate delivery. You will partner with Production, Planning, Purchasing, Logistics, and Warehouse teams to resolve issues and optimize delivery performance.

The role requires 3+ years in logistics or related fields, advanced Excel proficiency, and willingness to travel monthly to the Chihuahua, Mexico site. A US work authorization is required.