Onsite Licensed Community Manager

Empire Management, Inc.; Kissimmee (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

A community management firm in Florida seeks a Community Association Manager to oversee operations and ensure compliance with community regulations. The individual will coordinate board meetings, manage service providers, and enforce community standards. Requirements include 3+ years in community management, a valid Florida Community Association Manager License, and excellent communication skills. This role is essential for ensuring community satisfaction through effective management and coordination of all aspects of community association operations.

Qualifications

• Experience of 3+ years in managing community associations.
• Must have a valid Florida Community Association Manager License.
• Ability to attend board meetings in the evenings.

Responsibilities

• Manage community operations and oversight.
• Coordinate board meetings and handle inquiries.
• Conduct property inspections and enforce covenants.
• Conduct vendor bidding, monitor contracts, and ensure professional management practices.
• Deliver responsive customer service via phone, email, and in person.
• Assist in safety planning and emergency/disaster preparedness for communities.
• Manage special projects to meet scope, budget, and timeline requirements.

Skills

Working knowledge of federal and state laws governing community associations

Excellent people skills

Superior communication ability

Strong organizational skills

Computer skills in Windows Suite and Community Association Software

Vendor management

Attention to detail

Education

Florida CAM license

Tools

Vantaca

Community Association Software

Job description

Description

Position Summary:

Accepting applications for onsite communities in Winter garden, Parrish and East Orlando

Position Functions:

Teamwork – Demonstrate a commitment to Empire and team goals. Complete tasks in a timely and effective manner. Participate in process improvement teams as needed.

Communication– Identify and communicate key messages to association board members, homeowners, customer care representatives, vendors, and others. Maintain property fact sheets. Coordinate and attend board/Membership meetings. This skillset of communication should be one of your top priorities.

Architectural Requests– Review applications for compliance-based on association restrictions and forward applications to appropriate board/committee with a recommendation.

Facilities Management and Maintenance– Procure and manage service providers. Scheduling and conduct community and common area inspections. Provide a complete, timely, and effective covenant enforcement service. Ensure the standards of the community and maintenance are followed.

Vendor Managemen– Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices.

Customer Service– Ensure the timely, efficient, customer-oriented handling and resolution of each inquiry, request, dispute, or complaint (via telephone, e-mail, and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.

Safety and Security– Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans, monitoring gate access controls, and identifying other safety issues and unsafe conditions during property inspections.

Special Projects– Effectively manage the on-time, on-budget completion of special projects that meet agreed objectives.

Requirements

Knowledge and Skills:

• Working knowledge of federal and state laws governing the operation of community associations.
• Good working knowledge of the community’s governing document and rules and how to adhere to those requirements.
• Excellent people skills and proven ability to maintain working relationships with developers, boards, homeowners, vendors, and fellow employees.
• Superior communication, and networking ability.
• Strong speaking and writing skills, with the ability to communicate effectively on a variety of levels.
• Strong organizational and conflict resolution skills. Organization is the key to the success of this role.
• Computer skills in Windows Suite and Community Association Software.

Minimum Qualifications:

• 3+ years of experience within the community association industry within managing communities required, preferably Master/Sub.
• Must have a valid driver’s license and current vehicle liability insurance and must have a valid Florida Community Association Manager License
• Must be able to attend board meetings in the evenings and respond to after-hours emergencies as necessary.
• Vantaca experience highly preferred.