Onsite IT Systems Analyst — Desktop & Hardware Support

System One; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Board information systems role is an onsite opportunity at the Washington DC campus, focusing on desktop support and hardware services within a Tier 2 team. Clear dependency on asset management, imaging, and strong customer communication in a client/server environment.

The candidate should have 5+ years IT experience, plus proficiency in Windows 10/11, Microsoft 365, ServiceNow, and asset management processes. U.S. citizenship and ability to obtain Public Trust clearance are required.

Qualifications

• At least five years of overall IT experience with desktop support and ServiceNow.
• Five years' experience with hands-on computer and printer hardware troubleshooting.
• Experience with OEM tech support and vendor coordination.
• Experience with hardware asset management in ServiceNow.
• Five years' experience in Windows 10/11 in client/server env.
• Five years' experience with Microsoft 365 and imaging solutions.
• Strong interpersonal and communication skills and ability to document issues clearly.
• Excel skills including lookups and formulas.
• Knowledge of Intune for device management.
• Strong ServiceNow skills to create dashboards and queues.
• Strong Level 1 network and VPN diagnosis skills.
• Analytical and problem-solving abilities.

Responsibilities

• Provide desktop support and manage IT service tickets via ServiceNow.
• Maintain hardware assets and troubleshoot PCs and printers.
• Coordinate with OEM vendors for returns and exchanges.
• Support imaging and deployment of Windows 10/11.
• Interact with clients via phone, Teams, email and in person; document issues clearly.
• Follow SOPs with meticulous documentation; may rotate on-call for hardware issues.
• Assist with inventory management and logistics for hardware assets.
• Occasional travel and overtime may be required.

Skills

ServiceNow

Desktop support

Hardware troubleshooting

Windows 10/11

Microsoft 365

Intune

Inventory management

Asset management

Vendor coordination

Excel

SharePoint

VPN diagnosis

Customer service

Communication

Problem solving

PC hardware

Education

BS/BA in Information Systems or Computer Science

A+, MCDST, MTA, MOS or similar

Tools

HP Warranty portal

Job description

Board information systems role is an onsite opportunity at the Washington DC campus, focusing on desktop support and hardware services within a Tier 2 team. Clear dependency on asset management, imaging, and strong customer communication in a client/server environment.

The candidate should have 5+ years IT experience, plus proficiency in Windows 10/11, Microsoft 365, ServiceNow, and asset management processes. U.S. citizenship and ability to obtain Public Trust clearance are required.