Onsite IT Support Technician

National Beef Packing Company, LLC.; North Baltimore (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company Paid Life Insurance

401k with 100% match

Medical, Dental and Vision Insurance

Paid vacation, sick time and holidays

Job summary

National Beef Packing Company, LLC. in North Baltimore, Ohio, is seeking an On-site IT Support Technician to provide essential IT support in a manufacturing environment. The role offers a competitive compensation package, including company-paid insurances, 401k, and medical benefits.

The ideal candidate will have 3–5 years of IT support experience and skills in Windows desktop support, Active Directory, and basic network troubleshooting. This position is crucial for ensuring smooth operations in a USDA-regulated facility.

Qualifications

• 3–5 years of hands-on IT support experience.
• Strong communication and documentation skills.
• Ability to prioritize and work independently.

Responsibilities

• Provide on-site IT support for desktop and network issues.
• Support Windows systems and troubleshoot connectivity problems.
• Act as the IT liaison for plant operations and leadership.

Skills

Windows desktop support

Troubleshooting hardware issues

Active Directory management

Network infrastructure support

Customer service skills

Tools

Cisco switches

Microsoft 365

Job description

Overview

Find your future with National Beef!

National Beef of North Baltimore, Ohio, is looking for a qualified professional to join our Team as On-site IT Support Technician. With competitive pay and benefits, stable work, and an environment that is caring and supportive, National Beef could become your next career move!

Competitive Wages and Benefits:

• Company Paid Life, Short Term Disability and Long Term Disability Insurances
• 401k after 1 year with 100% match up to 4% of contribution
• Medical, Dental and Vision Insurance effective 1st day of month following first full month of employment with option to select High deductible policy with flex spend or HSA
• Paid vacation, sick time and holidays

The primary location for this position is North Baltimore, Ohio (Meat Processing Production Facility). This position will require some travel, approximately 25% (one week per month) to the National Beef facilities in Selinsgrove, Pennsylvania and Moultrie, Georgia.

Responsibilities

On-site IT Support Technician responsibilities include but are not limited to:

Hands‑on on‑site IT support role supporting meat processing and food production facilities in a USDA‑regulated environment. Responsible for Windows desktop support, basic Windows Server administration, and on‑site network troubleshooting. Ideal for a self‑directed technician with 3–5 years of experience who thrives in manufacturing environments and can travel approximately 25% to support multiple plant locations.

Key Responsibilities

• Desktop & End‑User Support
  • Serve as the first point of contact for on‑site IT support issues
  • Support Windows desktop and laptop systems (Windows 10/11)
  • Troubleshoot hardware, operating system, and application issues
  • Image, deploy, replace, and manage workstation life‑cycle
  • Support printers, scanners, and other plant‑floor peripherals
  • Assist users with Microsoft 365 applications (Outlook, Teams, One‑Drive)
• Server & Systems Support
  • Provide basic to intermediate support for Windows Server environments
  • Assist with Active Directory
  • Escalate issues to centralized infrastructure or security teams as needed
  • Perform basic maintenance on physical servers and storage systems
• Network & Infrastructure Support
  • Provide on‑site support for network switches, wireless access points, and other network‑based equipment.
  • Perform basic network troubleshooting (connectivity, ports, cabling)
  • Assist with network hardware installs, replacements, and documentation
• Operational Responsibilities
  • Act as the on‑site IT liaison for plant leadership and operations teams
  • Travel approximately one week per month to support other manufacturing sites
  • Follow IT security, change management, and operational standards
  • Deliver professional, customer‑focused support
  • Work independently with minimal supervision
  • Participate in after‑hours or on‑call support as required
• Other duties as assigned

This is an on‑site position. This is a safety sensitive position

Qualifications

Qualified candidates for the On‑site IT Support Technician position should possess the following:

Required Qualifications

• 3–5 years of hands‑on IT support experience
• Strong Windows desktop support experience
• Working knowledge of Windows Server and Active Directory
• Experience supporting Cisco switches and basic network infrastructure
• Ability to troubleshoot hardware, software, and connectivity issues
• Willingness to travel for up to one week per month
• Strong communication, documentation, and customer service skills
• Ability to prioritize and work independently

Preferred Qualifications

• Experience working in manufacturing or production environments
• Experience supporting multi‑site manufacturing operations
• Familiarity with IT ticketing and asset management systems
• Exposure to industrial or OT‑adjacent environments
• CompTIA A+, Network+, or similar certifications

Work Environment

• Manufacturing and plant‑floor setting
• Physical presence required on‑site
• Regular interaction with production and operations personnel
• Ability to traverse stairs, short ladders, and work in small tight areas.

Qualified candidates for this position will be required to successfully complete the background check.

Must be at least 18 years of age or older

Applicants must be authorized to work for ANY employer in the U.S. We are unable to provide visa sponsorship at this time.

Company Overview

National Beef is a leader in producing fresh, chilled and further processed beef products for customers in the U.S. and worldwide. We offer a variety of employment opportunities in our production, packaging, and hide tanning facilities that stretch from the western plains to the east coast. We strive to be the preferred employer in every one of those communities, whether it’s measured by the number of people employed or the good we do in the area. We invite you to join our family, wherever you call home.

National Beef is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, natural origin, age, gender identity, protected veterans status, or status as a disabled individual.