Onsite IT Support Specialist II – Tech Troubleshooter

Southcarolinablues; Columbia (SC); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

BlueCross BlueShield of South Carolina is seeking a Specialist, Technology Support II to join the Technology Support Center. The role is onsite, with a standard 8-hour shift between 6:30 AM and 6:30 PM, and requires a credit check and C2 eligibility.

Day-to-day duties include resolving routine to moderately complex technical issues, researching requests, and maintaining up-to-date documentation as technology changes. Strong customer service and problem-solving skills are essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field; OR an Associate degree with related experience.
• 2 years of job related work experience plus 2 years of technical help desk experience.
• Knowledge of hardware/software, networking basics and business systems.

Responsibilities

• Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
• Research, resolve and respond to requests from customers.
• Document and keep processes current as business and technology changes evolve.

Skills

Strong customer service

Problem solving

Provide technical guidance

Technical understanding

Industry knowledge

Education

Bachelor's degree in Computer Science/Information Technology

Associate degree in CS/IT or related field

2 years related work experience + 2 years help desk experience

Tools

Proficient with common business software

Job description

BlueCross BlueShield of South Carolina is seeking a Specialist, Technology Support II to join the Technology Support Center. The role is onsite, with a standard 8-hour shift between 6:30 AM and 6:30 PM, and requires a credit check and C2 eligibility.

Day-to-day duties include resolving routine to moderately complex technical issues, researching requests, and maintaining up-to-date documentation as technology changes. Strong customer service and problem-solving skills are essential.