Onsite IT Support Engineer

周物癥; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider in NYC is seeking a Client Help Desk Support Engineer. This role focuses on providing remote desktop support across various environments, including Windows and Office 365. The ideal candidate will have strong communication skills and a customer-centric attitude, ensuring effective support for end users. Join a dynamic team that values professional development and a collaborative work environment.

Qualifications

• At least 2 years of experience in desktop support.
• Experience with Mail Application/Exchange/Office 365 issues.

Responsibilities

• Analyze workstation incidents and determine causes.
• Resolve incidents related to Mail Applications and Office 365.
• Communicate troubleshooting steps to users.

Skills

Communication

Customer Service

Education

Bachelor’s Degree

Technical Degree

Tools

Active Directory

Microsoft Office Suite

VPN

Job description

About Us

Thrive is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on 'next generation' services help us stand out among our peers. Thrive seeks individuals who view their weekdays not just as a 'job' but as an opportunity to develop valuable skills that ignite their passion and lead to a career. If you're attracted to a 'work hard, play hard' environment and seek guidance, training, and experience to build a lucrative career, welcome to Thrive!

Position Overview

We are looking for an enthusiastic, personable, and qualified Client Help Desk Support Engineer to join our support team. The role involves providing end-user desktop support remotely to multiple users across various locations, primarily working with Windows, Exchange, and Office 365 environments.

The Support Engineer will serve a Thrive private equity client onsite in NYC and remotely, acting as a desktop support technician and end-user server administrator. Responsibilities include responding to Level 1 and 2 service tickets, escalating issues as needed, and coordinating with third-party vendors for warranty repairs.

Responsibilities

• Analyze workstation incidents rapidly to determine causes.
• Set appropriate client expectations during troubleshooting.
• Use software utilities, Thrive's Protect software, and vendor-specific tools to resolve incidents quickly.
• Prioritize support tickets effectively.
• Communicate troubleshooting steps clearly to both technical and non-technical audiences.
• Resolve incidents related to Mail Applications, Office 365, Client/Server Connectivity, VIP Workstation issues, File Restores, Remote Access, Password Resets, Printer issues, etc.

Requirements

• Bachelor’s Degree, Technical Degree, or equivalent work experience.
• At least 2 years of experience handling incidents such as Mail Application/Exchange/Office 365 issues, operating systems (Mac OS, Windows), hardware and software configuration, Active Directory management, Microsoft Office Suite, anti-virus troubleshooting, VPN setup, and network connectivity troubleshooting.
• Strong written and verbal communication skills.
• High level of customer service and professionalism.
• Ability to convey technical information effectively to non-technical users.
• Enthusiastic with a professional appearance, a 'can do' attitude, and a drive to provide excellent support.