Onsite IT Desk Support — Second Shift & Asset Management

TechDigital Group; Hebron Estates (KY); On-site; USD 40,000 - 50,000; Full time

Job summary

A tech services company in Hebron Estates is looking for a Deskside Support Technician to provide hardware and software troubleshooting. The role requires 2+ years of experience and strong communication skills. This is a full-time position on the second shift, offering an opportunity to work closely with customers to resolve technical issues.

Qualifications

• 2+ years of desk side support experience preferred.
• Good communication and interpersonal skills to work with customers.
• US Citizen or Permanent Resident required.

Responsibilities

• Provide Deskside Support including general computer hardware and software troubleshooting.
• Request, enable and setup accounts and access for new users.
• Install standard image for new and re-image systems.
• Provide technical assistance during install/conversion as requested for in-house and remote users.

Skills

Deskside Support

Hardware Troubleshooting

Software Troubleshooting

Communication Skills

Interpersonal Skills

Education

A+ Certification

Job description

Must Have's:
• Strong Manhattan Active Warehouse management configuration experience
• MAWM Slotting configuration implementation experience is critical
• Strong Retail and Supply chain knowledge

Need a WMS Consultant for a Manhattan Active WM implementation project
• Define and execute the product vision, roadmap, and delivery of retail warehouse management capabilities focused on Warehouse slotting.
• This role focuses on configuring and implementing MAWM's Slotting module.
• Ideal candidate should be able to discuss, understand client requirements and provide a point of view on slotting to client SME's.
• Architect WMS solutions using tools from Manhattan, JDA etc..
• Mentor and coach the development and testing team during the build.
Years of Experience: 15.00 Years of Experience