Onsite I/T Support Specialist - Monroe, Indiana

Best-One-Tire; Indiana; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Top Pay

Paid holidays

Home on weekends

401K match

Education & training

Job summary

Best-One Tire & Service in Monroe, Indiana is seeking an I/T Support Specialist to be the technology expert keeping our team connected, supported, and productive. This onsite role requires hands-on end-user assistance across desktops, printers, and mobile devices, with occasional travel to support our other locations.

You’ll install and maintain hardware and software, troubleshoot issues, and help with site openings, relocations, and upgrades.

Qualifications

• Proven experience in end-user technical support or help desk environments.
• Working knowledge of Windows OS, Microsoft 365, hardware troubleshooting, and basic networking.
• Experience supporting multi-site or distributed business environments.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain end-user hardware and software.
• Troubleshoot hardware, software, connectivity, and basic network issues.
• Support new site openings, relocations, equipment deployments, and upgrades.
• Escalate complex infrastructure, network, or cybersecurity issues to the IT team.
• Maintain accurate documentation of support activities and asset inventories.
• Ensure compliance with IT policies and security standards.
• Assist with user account provisioning and password support.
• Coordinate with third-party vendors for hardware repair and telecom support.
• Travel regularly to company locations.

Skills

End-user support

Windows OS

Microsoft 365

Hardware troubleshooting

Basic networking

Documentation

Customer service

Site-wide support

Education

High school diploma or GED

Associate's degree in IT

Tools

Ticketing systems

Remote support tools

Basic networking tools

Job description

About this position

Join the Best-One Team!

Best-One Tire & Service in Monroe, Indiana is looking for a I/T Support Specialist, you’ll be the go-to technology expert helping keep our team members and locations connected, supported, and running smoothly. We’re looking for someone with proven hands-on experience providing end-user technical support and a strong troubleshooting mindset. This is an onsite position based out of our Monroe office, with regular travel to support our other locations.

What You’ll Earn:

Starting at $24.04/hr

Why You'll Love Working Here:

• Top Pay - the more you know, the more you earn
• Paid holidays & vacations; closed most major holidays
• Home on the weekends
• 401(K)- Company Match!
• Continuing education/training
• ...and being a part of a company that offers a career, not just a job!

What You'll Do as I/T Support Specialist:

• Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, and maintain end-user hardware and software.
• Troubleshoot hardware, software, connectivity, and basic network issues.
• Support new site openings, relocations, equipment deployments, and technology upgrades.
• Escalate complex infrastructure, network, or cybersecurity issues to the I/T Support Supervisor or appropriate I/T team members.
• Maintain accurate documentation of support activities, asset inventories, and system configurations.
• Ensure compliance with enterprise I/T policies, procedures, and security standards.
• Assist with user account provisioning, access control, and password support in accordance with security policies.
• Coordinate with third-party vendors for hardware repair and telecommunications support when required.
• Participate in disaster recovery preparedness and site-level continuity efforts.
• Travel regularly to company locations.

What We're Looking For:

• Proven experience in end-user technical support or help desk environments.
• Working knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and basic networking concepts (TCP/IP, DNS, DHCP).
• Strong troubleshooting and problem-resolution skills.
• Ability to work independently in field environments while maintaining communication with regional leadership.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• High school diploma or GED required; associate’s degree in Information Technology or related field preferred.
• Industry certifications such as CompTIA A+, Network+, or equivalent.
• Experience supporting multi-site or distributed business environments.
• Familiarity with basic network equipment and wireless troubleshooting.
• Experience with ticketing systems and service management processes.

Who we are:

For more than 77 years, Best-One Tire & Service has grown from a single service station into one of North America's largest independent tire dealers, with 285+ locations across 35+ states. While we've grown, one thing hasn't changed—our commitment to taking care of our customers and our team members.

Our mission is simple: Create Raving Fans. And we know our success starts with our team members – our internal ravings fans.

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