Onsite Hospitality Manager

Landing, Inc.; Roxbury Township, Northern (NJ, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Stock Options

Comprehensive benefits

401(k) plan + ImmediatePay

Generous paid time off

Travel perk: Landing Stays

Job summary

Landing, Inc. is seeking an onsite Property Operations role to manage a 30+ unit portfolio across Landing properties. You will oversee reservations on Landing and OTA platforms, ensure guest experiences from booking through checkout, and coordinate with property and housekeeping teams.

You will live onsite to build in-person relationships with guests and partners, and drive operational playbooks in a fast-moving hospitality environment.

Qualifications

• Experience in hotel, short-term rental, or high-volume hospitality operations.
• Ability to operate autonomously with real ownership over the property.
• Strong organizational and follow-through skills to manage many tickets.

Responsibilities

• Manage reservations direct and via OTA channels (Airbnb, Booking.com).
• Oversee member experience from booking to checkout (tickets/inquiries).
• Maintain property and housekeeping partner relationships.
• Coordinate reservations and escalation with property teams.
• Onboard and launch units at the property.

Skills

On-site management

Hospitality operations

Organizational skills

Ticket escalation

Job description

Since 2019, Landing has built the largest flexible living network in the country - 35+ markets, thousands of apartments, no deposits, no hassle. We're growing fast and operating in the real world, which means things move quickly, priorities shift, and no two days look the same.

About the role

This is a property ownership role. You will manage at least 30 units at one of our properties in any of our markets available - member experience, property relationships, housekeeping vendors, maintenance, unit quality, and everything in between. You will oversee reservations made through Landing’s platform as well as OTA partners like Airbnb and Booking.com , resolve member issues across multiple channels, and report on property performance to your manager.

You’ll live onsite, which means you’re close to the action—able to jump in quickly when issues come up and build real, in-person relationships with guests and property partners.

If you've run or worked in a hotel, a short-term rental portfolio, or a high-volume hospitality operation, you already know what this job feels like - and the playbook is still being written.

This role is for someone who thrives when things are moving fast, makes decisions with incomplete information with the best customer experience in mind, and builds systems while using them.

What you'll own

• Reservation management across direct and OTA channels — including Landing bookings and platforms like Airbnb and Booking.com
• Member experience from booking through checkout - tickets, inquiries, escalations
• Property and housekeeping partner relationships
• Reservation coordination and maintenance escalation with property management teams
• Onboarding, installation, desinstallation, and launching of units at your property

What we're looking for

• Requires living and working on-site at the property
• Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait
• Experience running a market, property, or operation with real autonomy - not just executing someone else's decisions
• Strong organizational and follow through skills - tickets don't resolve themselves and this role has a lot of them
• Ability to triage under pressure - three things are urgent at once, you know which one to move on first
• Comfort with ambiguity - we're a growth-stage company and the answer isn't always written down somewhere

Work Schedule & Availability

This role does not follow a traditional or fixed schedule. Due to the nature of onsite guest operations, regular work outside of standard business hours is expected, including evenings, weekends, and holidays. Schedules are driven by business needs. Flexibility is required to support guest operations.

What we offer

• Opportunities for upward mobility - we want you to grow with us! Our management team in Field Operations is built from internal promotions.
• Competitive compensation: base salary + performance bonus of up to 25% of base salary+ housing
• Stock Options
• Comprehensive benefits package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options
• Retirement support: 401(k) plan + access to ImmediatePay
• Generous paid time off policy to support work-life balance
• Travel perk: $750 USD annually in Landing Stays

Landing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including pregnancy, sexual orientation, gender identity, and related conditions, national origin, age, disability, genetic information, military service or obligation, or any other status protected by applicable federal, state, or local law.