Onsite Help Desk Technician | VIP Support

Iron Bow Technologies; Washington (District of Columbia); On-site; USD 22,000 - 28,000; Full time

Job summary

Iron Bow Technologies is hiring a Tier 1 Help Desk Technician to provide onsite support in Washington, DC for the U.S. Holocaust Memorial Museum.

You will be the first contact for end users, delivering world-class service and resolving issues on first contact when possible. The role requires experience in general customer support and formal Help Desk support, with duties spanning account setup, software installation, imaging laptops, printer setup, and incident management in ServiceNow, while

Qualifications

• At least 18 months providing general customer support with a minimum of 6 months of full-time Help Desk experience.
• Minimum of a high school diploma is required.
• Holding active/current relevant certifications are an added plus.

Responsibilities

• Answer customer calls and create support tickets in ServiceNow.
• Monitor the ticket queue and resolve requests or escalate as needed.
• Provide desktop and end-user support including software installation, imaging laptops, and printer setup.
• Maintain asset management data and contribute to knowledge base articles.

Skills

Help desk support

ServiceNow

ITSM platforms

Customer service

VIP support

Google Suite

Windows OS

Printers

Education

High school diploma

Tools

ServiceNow

JAMF

Job description

Iron Bow Technologies is hiring a Tier 1 Help Desk Technician to provide onsite support in Washington, DC for the U.S. Holocaust Memorial Museum.

You will be the first contact for end users, delivering world-class service and resolving issues on first contact when possible. The role requires experience in general customer support and formal Help Desk support, with duties spanning account setup, software installation, imaging laptops, printer setup, and incident management in ServiceNow, while