Onsite Field Services & Agent Relations Specialist

New-York-Life; Overland Park (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care

401K match

Pension Plan

Tuition Assistance

Flexible Spending Accounts

Student Loan Repayment Program

Job summary

New York Life is seeking an Operations Specialist to support the Managing Partner and leadership team in our fully onsite Overland Park office. You will handle administrative duties, onboard new agents, manage facilities, and coordinate payments and reports.

The role requires 3+ years in customer service or office administration, solid communication, and strong Microsoft Office skills. Expected regular hours Monday–Friday with a base salary and potential bonuses; diverse benefits are offered.

Qualifications

• Minimum of 3 years experience in customer service and/or office administration.
• Excellent written and verbal communication skills.
• Strong computer skills with proficiency in Microsoft Office Suite.

Responsibilities

• Provide administrative and operational support to the Managing Partner and management team.
• Collaborate with onsite Service Leader to ensure efficient operations.
• Act as a point of contact for agents, addressing inquiries promptly and professionally.
• Greet and welcome visitors; answer and direct phone inquiries.
• Coordinate accounts payable and receivable, including agent payments and expenses reconciliation.
• Assist with facility management and onboarding of new agents.
• Prepare control reports, coordinate conference rooms, and fingerprinting for candidates.

Skills

Customer service

Office administration

Communication

Education

Associates or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

New York Life is seeking an Operations Specialist to support the Managing Partner and leadership team in our fully onsite Overland Park office. You will handle administrative duties, onboard new agents, manage facilities, and coordinate payments and reports.

The role requires 3+ years in customer service or office administration, solid communication, and strong Microsoft Office skills. Expected regular hours Monday–Friday with a base salary and potential bonuses; diverse benefits are offered.