Onsite Ops & Agent Relations Specialist

New York Life; Anchorage (AK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Vacation

Health Care

401K match

Pension Plan

Tuition Assistance

Student Loan Repayment

Job summary

New York Life’s Field Service Team seeks an Operations Specialist to support daily office operations. You’ll be the first point of contact for agents and clients, greeting visitors and directing inquiries to the right teams.

The ideal candidate has 3+ years in customer service or office administration, strong written and verbal communication, and solid Microsoft Office skills. Associates or bachelor’s degree preferred but not required; this is a full-time onsite role with daytime hours.

Qualifications

• Minimum 3 years experience in customer service and/or office administration.
• Excellent written and verbal communication skills.
• Strong computer skills with Microsoft Office Suite.

Responsibilities

• Provide administrative and operational support to the Managing Partner and management team
• Collaborates with the onsite Service Leader to ensure efficient operations
• Act as a point of contact for agents, addressing inquiries promptly and professionally
• Greet and welcome visitors
• Answer and direct phone inquiries
• Coordinate accounts payable and receivable, including agent payments and expense reconciliation
• Assist with facility management and local network issues
• Manage resource assignments for new agents and onboarding
• Fingerprinting coordination for candidates

Skills

Customer service

Office administration

MS Office

Education

Associates or Bachelors preferred

Tools

Microsoft Office Suite

Job description

New York Life’s Field Service Team seeks an Operations Specialist to support daily office operations. You’ll be the first point of contact for agents and clients, greeting visitors and directing inquiries to the right teams.

The ideal candidate has 3+ years in customer service or office administration, strong written and verbal communication, and solid Microsoft Office skills. Associates or bachelor’s degree preferred but not required; this is a full-time onsite role with daytime hours.