Onsite Field Service Technician I

Canon U.S.A., Inc.; Monee (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Transportation allowance

Weekend shift bonuses

Employee discounts

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver outstanding support for Canon-installed products with a focus on reliability and customer satisfaction.

You will perform on-site, shop, or remote maintenance as required, while communicating clearly with customers and tracking service records. Eligible candidates must have a high school diploma, be able to travel, and work in a 24/7 shift environment.

Qualifications

• High school diploma or equivalent required.
• Willingness to complete the 120-day PDIF training.
• Valid driver''s license and ability to travel.
• Able to operate in a 24/7 shift environment and perform on-call rotations.

Responsibilities

• Report product failure trends and serviceability issues with documentation.
• Provide efficient, responsive on-site/shop maintenance.
• Maintain Field Service Reports, Expense Reports, and Canon property.
• Demonstrate strong customer communication and satisfaction skills.
• Maintain machine performance and help achieve branch metrics.

Skills

Customer service

Shift work

On-call readiness

PDIF training readiness

Education

High School diploma or equivalent

Tools

Driver's license

Job description

About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. On-Site Field Service Technician Work 3.5 days and off 3.5 days- All schedules have ½ day on Wednesdays- Every schedule has one weekend day-Bonuses paid on weekends-Shift differential for nights- Training will take place day hours however after training one needs to be flexible with hours – Sunday-Wednesday or Wednesday -Saturday

Your Impact

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.


• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.


• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.


• Showcasing strong customer communication and satisfaction skills.


• Maintaining the performance of assigned machines.


• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

About You: The Skills & Expertise You Bring

• Hold a High School diploma or equivalent experience required.


• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.


• Ability to travel (valid driver's license and acceptable driving record necessary).


• Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations.


• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.


• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated base salary range for this role: $19.00-26.50 Hourly . This role is eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

What We Offer

Swag! A Canon welcome kit and official merch you can’t get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office.

And Even More Perks!

• Employee referral bonus


• Employee discounts


• \"Dress for Your Day\" attire program (casual is welcome, based on your job function)


• Volunteer opportunities to give back to our local community


• Swag! A Canon welcome kit and official merch you can’t get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.