ON SITE Field Svc Technician I

Canon USA; West Columbia (SC); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Transportation allowance

Employee discounts

Dress for Your Day attire program (cas

Volunteer opportunities to give back

Canon merch

Job summary

Canon USA in West Columbia, SC seeks an On-Site Field Service Technician to deliver reliable maintenance and superior service experiences for Canon-supported products. You will document field reports, address customer needs, and uphold service standards while maintaining equipment performance.

This full-time on-site role follows a 3.5-day work pattern with one weekend day and a Wednesday half-day. After training, flexible hours and night differential options support a 24/7 operation.

Qualifications

• Must have at least a high school level education or equivalent.
• Ability to travel with valid driver's license.
• Comfortable working in a 24/7 environment and on-call rotations.
• Must take steps to obtain required security/clearances.
• Able to lift 50 pounds and stay active most of the workday.

Responsibilities

• Reporting to your manager about product failure trends and serviceability issues with documentation.
• Provide efficient, responsive, and accurate Field/Shop/on-site maintenance to meet customer demands.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property.
• Demonstrate strong customer communication and satisfaction skills.
• Maintain the performance of assigned machines.
• Help achieve branch/district metric targets.

Skills

Travel whenever required

24/7 shift readiness

Physical ability to lift 50 pounds

Security clearance process

Customer-service mindset

Education

High School diploma or equivalent

Job description

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

On-Site Field Service Technician

Work 3.5 days and off 3.5 days-

All schedules have ½ day on Wednesdays

Every schedule has one weekend day

Bonuses paid on weekends-Shift differential for nights-

Training will take place day hours however after training one needs to be flexible with hours -

Sunday-Wednesday or Wednesday -Saturday

Your Impact

In This Position, You'll Be Accountable For

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district's overall metric targets.

About You: The Skills & Expertise You Bring

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated base salary range for this role: $20.00-25.49 houlry . This role is eligible for a transportation allowance.

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.