Onsite Field Service Engineer, MOCVD

AIXTRON INC; Easton (Northampton County); On-site; USD 85,000 - 110,000; Full time

Job summary

AIXTRON SE, a leading equipment manufacturer for the semiconductor industry, seeks an on-site field service engineer to coordinate technical and administrative support at customer locations under on-site service contracts. You will resolve technical issues, perform data collection, root cause analysis, and provide updates to customers daily.

The role requires a BS in engineering, 3–4 years in R&D or production in semiconductors, and willingness to travel domestically and internationally.

Qualifications

• BS degree in electrical/mechanical/computer engineering or equivalent education and experience.
• 3-4 years in R&D or production environment within the semiconductor industry; Direct experience with compound semiconductor & MOCVD operations is a plus.
• Experience with compound semiconductors and MOCVD operations is a plus.

Responsibilities

• Coordinate technical and administrative support at customer locations.
• Perform maintenance, repairs, and upgrades on on-site reactors per service contract.
• Provide status reports and respond to customer information requests, schedule changes, and parts availability.
• Maintain documentation on system problems and actions taken.
• Meet with customers regularly to address problems and issues.
• Escalate to AIXTRON support as needed.
• Train less experienced employees and customer representatives on equipment operations and maintenance.

Skills

Communication skills

Data collection

Root Cause Analysis

Customer support

LEAN Six Sigma

Education

BS degree in Electrical/Mechanical/Computer Engineering

Tools

Hand tools

Multimeter

Helium leak checker

High purity gas systems

Electrical schematics

Mechanical drawings

Job description

AIXTRON SE is a leading equipment manufacturer for the semiconductor industry and the market leader in complex deposition processes for compound semiconductors. Founded in 1983, the company has grown into a global technology leader publicly traded on the German stock exchange.

AIXTRON Inc., serves as our North American sales and service hub. Our team of sales managers, field service and process engineers, and logistics specialists provides customers across North America with high-level technical support, training, and guidance on system operation, maintenance, and optimization. We collaborate closely with major tier-1 industrial customers who use our systems for high‑volume production and help advance this technology as our partners.

Growing markets

Power electronics (GaN, SiC), opto-electronics (GaAs, InP), and micro‑LEDs (GaN, GaAs) are expanding rapidly, and we expect strong continued growth in these segments.

Customer service is essential to support this momentum.

Job Description:

In the role of “on-site field service engineer”, you are responsible for the coordination of technical and administrative support activities at assigned customer location according to the on‑site services support contract or as part of key account support. The On‑Site Field Service Engineer will be responsible for execution of efforts on resolving technical and operational issues. This would include data collection, reactor data analysis, root cause analysis, generating corrective action and preventive plans, and providing updates to customers daily or agreed upon periodic updates. The On‑Site Field Service Engineer would be the acting first line level of contact for the customer and will drive the AIXTRON support required according to the AIXTRON escalation plan. The On‑Site Field Service Engineer offers support in the maintenance, repair, and upgrade of the equipment. Finally, the position is responsible for maintaining a high level of customer satisfaction while representing the interests of the company.

Responsibilities:

• Perform the troubleshooting, warranty/service repairs, preventative maintenance, predictive maintenance, system monitoring, upgrades, and system installation as needed of AIXTRON reactors at customer’s site according to the on‑site service contract or as part of key account management.
• Act as a company liaison: provide status reports, respond to requests for additional information, address customer concerns, advise customers of schedule changes, updates on required parts availability, and assist in parts identification.
• Coordinate local support from local tech support and be the main contact person for account manager for status updates.
• Provide accurate documentation on all system problems and actions taken.
• Meets with customers on a regular basis to address problems/issues.
• Maintains all reports on customer issues, tools status and quality, and escalates to AIXTRON support.
• Train less experienced employees and customer representatives on equipment operations and maintenance

Physical Demands:

• Frequent standing; occasional bending and squatting
• Might be requested to work off-hours, including weekends, up to 12-hour shifts & lift up to 50 lbs.
• Must be able to participate in clean room contamination exposure prevention requirements, such as wearing appropriate apparatus (SCBA), etc.

Qualifications/Requirements:

• BS degree in electrical/mechanical/computer engineering or equivalent education and experience.
• At least 3-4 years of experience in R&D and/or production environment within the semiconductor industry. Direct experience with compound semiconductor & MOCVD operations, maintenance, & hardware engineering is a plus.
• Adept in mechanical drawings, electrical schematics, hand tools, multimeter, Helium leak checker, and high purity gas supply systems.
• A high level of written and oral communication skills is required.
• The ability to travel domestically and internationally for training & other company events.
• Working knowledge in the following areas is highly desirable:
  • Data Collection & Statistical Process Control (SPC)
  • Characterization methods used in semiconductor manufacturing
  • Root Cause Analysis (RCA) & Corrective Action Preventive Action Request (CAPAR)
  • Hardware to Process Interrelations
  • Customer Support
  • Contamination Control in semiconductor manufacturing
  • LEAN & Six Sigma Concepts used in production environment
  • Quality Control Systems & Process Change Control
  • Generation of SOPs
  • Didactic training skills at different technical levels

We offer:

• A challenging field of activity with great creative potential at an innovative, international and expanding technological leader
• Flat hierarchies and direct interdisciplinary cooperation
• Working in a state-of-the-artwork environment with the latest and most innovative methods in an intercultural team with highly motivated colleagues
• Targeted personnel development through continuous specialized factory, field and self-paced training and development of personal skills